
Kareem Majde
Senior Marketing, PR, and Social Media Professional
Hadayek Alahram, Giza, EgyptWork Experience
Marketing & Social Media ManagerFull Time
Osama Group Abroad Recruitment
Sep 2023 - Present -1 yr, 9 months
Egypt , Cairo
Marketing & PR ManagerFull Time
Omniyat Holding & Food Master
Dec 2020 - Sep 2023 -2 yrs, 9 months
Kuwait , Kuwait City
- Job Details:● Manage marketing materials, website updates, and social media presence. ● Develop and distribute corporate messaging. ● Ensure all deliverables meet company standards. ● Advance the company’s brand through various media and advertising opportunities. ● Prepare and manage leasing and project marketing materials. ● Create and implement the annual marketing plan and budget. ● Evaluate public relations strategy and ensure accuracy of marketing materials.
Public Relations Senior OfficerFull Time
Commercial Bank of Kuwait
Nov 2018 - Dec 2020 -2 yrs, 1 month
Kuwait , Kuwait City
- Job Details:● Managing Bank’s social media channels (Instagram / Twitter / Facebook / Snapchat / LinkedIn / YouTube) and keep monitoring and analyzing the channels to take lead of the market. ● Video shooting for all kind of events & workshops held by the bank. ● Managing and adding content to bank’s website based on other departments requests. ● Monitoring bank’s website features and data expiration. ● Planning and creating new ideas for Social Media posts and adaptations using the latest features in all platforms. ● Coordinating with agencies we deal with for creating posts and new artworks. ● Writing scripts for Social Media coverage and supervise it when speakers go live. ● Support in arranging different kind of events arranged by our Corporate Communication Division.
Contact Center Senior OfficerFull Time
Commercial Bank of Kuwait
Dec 2015 - Nov 2018 -2 yrs, 11 months
Kuwait , Kuwait City
- Job Details:● Oversaw contact center agents, ensuring adherence to service standards. ● Resolved customer complaints efficiently before escalation to the customer care department. ● Managed staff issues, arranged work shift schedules, and addressed inquiries to maintain smooth operations. ● Handled customer inquiries across multiple channels, including video/audio calls, phone, live chat, and social media. ● Introduced technology solutions to streamline workflows and improve operational efficiency using IT expertise.
Education
Bachelor's Degree in Computers Science
Arab Open university (AOU)Jan 2011 - Jan 2018 - 7 yr
High School - Thanaweya Amma
ثانوية المباركيةJan 2011
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
AML (Anti Money Laundry) diploma
Commercial Bank of Kuwait·2020Contact Center Service excellence diploma
Commercial Bank of Kuwait·2019Cambridge IT skills (CID-IT) diploma
Arabic Institution, Kuwait·2017Graphic Design Diploma
Arabic Institution, Kuwait·2015