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Kareem Majde

Senior Marketing, PR, and Social Media Professional

Hadayek Alahram, Giza, Egypt

Work Experience

  • Marketing & Social Media ManagerFull Time

    Osama Group Abroad Recruitment

    Sep 2023 - Present -1 yr, 9 months

    Egypt , Cairo

    • Marketing & PR ManagerFull Time

      Omniyat Holding & Food Master

      Dec 2020 - Sep 2023 -2 yrs, 9 months

      Kuwait , Kuwait City

      • Job Details:● Manage marketing materials, website updates, and social media presence. ● Develop and distribute corporate messaging. ● Ensure all deliverables meet company standards. ● Advance the company’s brand through various media and advertising opportunities. ● Prepare and manage leasing and project marketing materials. ● Create and implement the annual marketing plan and budget. ● Evaluate public relations strategy and ensure accuracy of marketing materials.
    • Public Relations Senior OfficerFull Time

      Commercial Bank of Kuwait

      Nov 2018 - Dec 2020 -2 yrs, 1 month

      Kuwait , Kuwait City

      • Job Details:● Managing Bank’s social media channels (Instagram / Twitter / Facebook / Snapchat / LinkedIn / YouTube) and keep monitoring and analyzing the channels to take lead of the market. ● Video shooting for all kind of events & workshops held by the bank. ● Managing and adding content to bank’s website based on other departments requests. ● Monitoring bank’s website features and data expiration. ● Planning and creating new ideas for Social Media posts and adaptations using the latest features in all platforms. ● Coordinating with agencies we deal with for creating posts and new artworks. ● Writing scripts for Social Media coverage and supervise it when speakers go live. ● Support in arranging different kind of events arranged by our Corporate Communication Division.
    • Contact Center Senior OfficerFull Time

      Commercial Bank of Kuwait

      Dec 2015 - Nov 2018 -2 yrs, 11 months

      Kuwait , Kuwait City

      • Job Details:● Oversaw contact center agents, ensuring adherence to service standards. ● Resolved customer complaints efficiently before escalation to the customer care department. ● Managed staff issues, arranged work shift schedules, and addressed inquiries to maintain smooth operations. ● Handled customer inquiries across multiple channels, including video/audio calls, phone, live chat, and social media. ● Introduced technology solutions to streamline workflows and improve operational efficiency using IT expertise.
    • Education

      • Bachelor's Degree in Computers Science

        Arab Open university (AOU)

        Jan 2011 - Jan 2018 - 7 yr

      • High School - Thanaweya Amma

        ثانوية المباركية

        Jan 2011 

      Skills

      • Digital Marketing
      • Social Media
      • Marketing
      • Social Media Advertising

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • AML (Anti Money Laundry) diploma

        Commercial Bank of Kuwait·2020
      • Contact Center Service excellence diploma

        Commercial Bank of Kuwait·2019
      • Cambridge IT skills (CID-IT) diploma

        Arabic Institution, Kuwait·2017
      • Graphic Design Diploma

        Arabic Institution, Kuwait·2015
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