Kareem Mahmoud

System & Sr.Voice EngineerFull Time

• Job Details:Sr. Voice Engineer and Helpdesk Supervisor Handling all VOIP Issue we are working with Elastix 4 Opensource System and IPPAX Panasonic kxns500 as Getaway otherwise in helpdesk supervisor section handling Office 365 and Microsoft Azure Troubleshoot create add Modify handling Company Systems Many Platform Production and Nonproduction Build System Voice and CRM with all Customization and Modification company need it

System & Senior Voice EngineerFull Time

• Job Details:System engineer and System voice Responsibility Job in One Global as system Voice engineer for Managed 12 Branch all over the world For voice connect all this branch in telephone Reginal also managed 2 Call center one Global Contact in Egypt support 5 country and one in Kuwait support our travel agency company by Elastix system troubleshoot IVR,Callcenter Module , SIP/IAX trunks, Custom in the system Inbound/outbound route ,VtigerCRM ,setup all Voice card Dujum&Sangoma ,Managed 200 Agent and IP phone ,IVR server in IRAQ and Sudan ,Uganda Call center branch. In Additional system engineer support with our System Team Domain ,DHCP,DNS,WSUS,PRTG,Veeam Backup, Skype for business, Exchange server and also Migration From Xen to VMWare ,Fortegate Firewall, Integration Skype For business with Elastix Voice server , Visualization technology( XEN,VShpere)

IT Head BranchFull Time

• Job Details:Responsibility Job In innovia as an IT Head Branch for Egypt Troubleshoot VPN Connection between Egypt and Dubai Branch for Voice Connection In this Company I Make Implantation for Voice Call Center between Egypt and Dubai over MPLS from IVR, Trunks, Inbound and Outbound Route Also Configure Sangoma Card, IP phone, Softphone Troubleshoot user problem Domain computer connection network connection, Email issue