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Kareem Salah Mahmoud

Call center agent at Raya contacr center (McDonald's)

6th of October, Giza, Egypt

Work Experience

  • Security Operation Center Delivery Lead (soc Lead)Full Time

    Vodafone

    Jan 2020 - Present -5 yrs, 5 months

    Egypt , Giza

    • Senior agent Full Time

      Vodafone

      May 2016 - Present -9 yrs, 1 month

      Egypt

      • Call center seniorFull Time

        Abu dhabi islamic bank (staff)

        Apr 2014 - Present -11 yrs, 2 months

        Egypt , Cairo

        • Call center agentFull Time

          Alex bank

          Dec 2012 - Apr 2014 -1 yr, 4 months

          Egypt , Cairo

            • Education

            • Law in High law

              Ain Shams University (ASU)

              Jan 2005 - Jan 2011 - 6 yr

            • High School - Thanaweya Amma

              Tabarysheraton

              Jan 2004 

            Achievements

            1-Language enhance 2- soft skills 3- manage teams 4- KPI's

            Skills

            • Customer Service
            • Physical security
            • Security Management
            • Microsoft Excel
            • Operations

            Languages

            • English

              Advanced

            Training & Certifications

            • Vodafone top achievers

              Vodafone ·2016

            • Vodafone top achievers

              Vodafone ·2016
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