Kareem Esam

Anex Tour

• Coordinator, Cairo Operation teamFull Time

  Apr 2021 - Present -4 yrs, 2 months

  Egypt , Cairo

  • Job Details:- Provide technical assistance and daily follow-up to 15 Russian tour guides on how to handle their trip and educate the customers about the Egyptian Civilization using screenshots, or detailed descriptive steps. -Handle tour guides’ problems with the itinerary, the police, the restaurant or the shops. - Resolve customers’ complaints about the trip, restaurants or shops and reporting the matter to the main office. - Monitor all staff at restaurants or shops to ensure that customers receive the best service ever. - Maintain follow-up with the hotels and floating hotels that we deal with to provide the best service to customers.
• Russian Tour Guide, Sharm el-SheikhFull Time

  Oct 2014 - Mar 2021 -6 yrs, 5 months

  Egypt

  • Job Details:- Plan trips for individuals, small groups, and large groups. - Maintain detailed documentation for all clients, resulting in organized and well-run trips. - Guide the clients to make sure that they will see everything related the trip. - Ensure that a 100% client satisfaction rate is achieved, as well as a high rate of return clients. - Maintain follow-up on more than 15 persons per day to make sure that they give the clients the best service. - Use multilingual skills and strong interpersonal communication skills to effectively communicate with venue professionals and local residents. - Ensure that they return to the hotel safely.
• Russian Transfer Guide, Sharm el-SheikhFull Time

  Feb 2014 - Sep 2014 -7 months

  Egypt

  • Job Details:- Check work plan to prevent any errors. - Accompany clients from airport to hotel and vice versa. - Assist customers during check-in and check-out and provide them with information about the city.