Kareem Elhassan Ali
Customer Service Trainee
Hadayek Alkobba, Cairo, EgyptWork Experience
Productivity & Vocational Training Services
Mar 2023 - Apr 2023 -1 month
Egypt
- Job Details:Assisted customers with inquiries, complaints, and service requests, ensuring prompt resolutions. Developed expertise in troubleshooting and problem-solving to enhance service quality. Maintained customer records, tracked service issues, and followed up to ensure satisfaction.
Automotive Maintenance Trainee
Arab Contractors Company
Sep 2021 - Nov 2021 -2 months
Egypt
- Job Details:Applied analytical thinking to diagnose and resolve vehicle performance issues efficiently. Collaborated with a technical team, strengthening teamwork and communication skills. Gained experience in handling customer service interactions regarding maintenance updates.
Education
Bachelor's Degree in Mechanical Technology
Helwan International Technologist UniversityJan 2023
Skills
- CRM Software
- Product knowledge
- Customer Support
- Customer Retention
- Troubleshooting Assistance
- Data Entry & Record Keeping
- service excellence
- Client Satisfaction
- call handling
- Problem resolution
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Languages
Arabic
FluentEnglish
Beginner