Kareem Ehab

IT Specialist

• Job Details:Technical support to solve all problems related to the internet and user's devices. Generating tickets for validating incidents. Managed dialer systems and solve all problems in dialer system. Internal processing management.

IT Specialist

• Job Details:Managed and maintained 400 devices and internal network infrastructure. Administered firewall systems to ensure network security and protect against unauthorized access. Assigned and controlled user roles and permissions to ensure appropriate access to resources. Provides guidance and solves escalated issues for IT specialists on the team. Monitor network performance and troubleshoot problem areas as needed. Integrate servers, including database, e-mail, print, and backup servers and their associated software. Implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Documentation of alerts.