Kareem Anwar

Business Development Specialist

Maadi, Cairo, Egypt

Business Development SpecialistFull Time
Jul 2020 - Sep 2020 -2 months
Egypt , Alexandria
- Job Details:.
Market Research AnalystFull Time
Sep 2019 - Jul 2020 -10 months
Egypt , Alexandria
- Job Details:.

The Addresse investments for real estate

Apr 2018 - May 2019 -1 yr, 1 month

Egypt , Cairo

Job Details:-Setting pipeline for launches -Generating leads -Follow up -Call campaign leads that are assigned to me -Set meeting with clients -Closing deals and finalizing contracts -Product knowledge on all projects working on

Teleperformance Egypt

Nov 2014 - Apr 2018 -3 yrs, 5 months

Egypt , Cairo

Job Details:-Assist in the formulation of targets for individuals and teams -Hire and onboard new employees -Answer questions from staff and provide guidance and feedback -Anticipate escalation and take over calls when needed -Devise ways to optimize procedures and keep staff motivated -Measure performance with key metrics such as call abandonment, calls waiting etc. -Ensure adherence to policies for attendance, established procedures etc. -Keep management informed on issues and problems -Prepare monthly/annual results and performance reports

Teleperformance Egypt

Apr 2013 - Oct 2014 -1 yr, 6 months

Egypt , Cairo

Job Details:-Developing evaluation programs for the call center representative -Keeping Track of the Industry Trends and provide information to operations leaders regarding their campaign performance as well as industry trends that may impact their products and services. -Call monitoring both live and recorded calls and providing actionable insight. Through call monitoring -Calibration sessions to ensure that all key departments are calibrated on what constitutes a quality call. -Training and Coaching for the call center representative -Deliver evaluation data to the operations that can help with modification of agent behavior, sales performance, and improving the customer experience and satisfaction. -Weekly, Monthly and yearly analysis on the customer satisfaction and send it to the operations leaders with improvement action plans.

Bachelor's Degree in Information systems
Modern Academy for Engineering and Technology (MIS)
Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
Nagah
Jan 2006