Kareem El Sayed Ali

Business Analyst at Modern Telecom Systems (MTS IT) Information Technology

Shubra, Cairo, Egypt

Sep 2023 - Present -1 yr, 9 months

Egypt , Cairo

Jun 2023 - Sep 2023 -3 months

Egypt , Cairo

Modern Telecom Systems (MTS IT) Information Technology

Mar 2022 - Present -3 yrs, 3 months

Job Details:• Assist the Customer in the technical requests and take care of any technical issues related to the current solution and any request related to the current operation automation. • Take initiatives in identifying growth opportunities. • Resolving complaints and keeping track of all processes that pertain to the client’s desires.

Modern Telecom Systems (MTS IT) Information Technology

May 2020 - Present -5 yrs, 1 month

Job Details:• Consult the customer to automate the operation by suggesting technical solutions • Gathering, validating, and documenting business requirements. • Analyzing commercial data such as budgets • Modelling business processes and identifying opportunities for process improvements. • Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. • Creating functional specifications for solutions. • Estimating costs. • Simplifying information and deciphering technical jargon so it is easily understood by the whole team. • Implementing and testing of solutions.

Bachelor's Degree in Information Systems
Ain Shams University (ASU)
Jan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
Bahteem Secondary School
Jan 2013

Agile Course / Professional Scrum Master (PSM 1) Exam preparation and simulation exam from Scrum Guide and agile mindset
Udemy·2023
SECC Project Management
SECC·2022