
Kareem Ahmed Al Zayady
Sales Chief at istikbal for furniture
Heliopolis, Cairo, EgyptWork Experience
Sales ChiefFull Time
istikbal for furniture
Mar 2019 - Present -6 yrs, 3 months
Egypt , Cairo
- Job Details:•Present, promote and sell products/services using solid arguments to existing and prospective customers. •Establish, develop and maintain positive business and customer relationships. •Expedite the resolution of customer problems and complaints to maximize satisfaction. •Achieve agreed upon sales targets and outcomes within schedule. •Coordinate sales effort with team members and other departments. •Continuously improve through feedback.
Customer Service Team LeadFull Time
- Job Details:•Take ownership of customers issues and follow problems through to resolution. •Develop service procedures, policies and standards. •Analyse statistics and compile accurate reports. •Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. •Keep accurate records and document customer service actions and discussions.
Education
Bachelor's Degree in accunting
Ain Shams University (ASU)Jan 2014 - Jan 2018 - 4 yr
Skills
- Customer Service
- Technical Support
- CRM System
- Software Troubleshooting
- Time Management
- Communication
- Flexible and adaptable
- Community Management
- Customer Support
- English
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Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Digital Marketing Diploma
Canadian Chamber in Cairo·2022Master your digital marketing career (workshop)
Youth For Development·2022Digital Marketing Foundation (Challenger Track)
FWD (UDACITY)·2022PFA (Professional Finance Accountant)
International academy for training·2019