Kareem Ahmed

Social Media & Customer Service Representative

• Job Details:Communicating with bank clients (individuals and companies) and answering all banking inquiries related to their accounts. Resolving banking and account-related issues for credit cards and accounts. Negotiating with clients regarding payment of outstanding balances and accumulated debts. Responding to customer inquiries: addressing customer questions and concerns via social media platforms in a timely and professional manner. Handling complaints: effectively managing and resolving customer complaints, ensuring customer satisfaction and maintaining the company's positive reputation. Monitoring social media platforms: keeping track of customer feedback, comments, and mentions on social media channels to identify opportunities for improvement or potential issues.