Kareem Khalaf Abdallah

TeamleaderFull Time

• Job Details:I have gained a lot of soft skills experience by working for (HDB-Egypt) such as dealing with customers having different personalities to satisfy their needs and requirement in a way saving for HDB Bank their internal procedures and learned how to work with my team members in a co-operative and helpful way just to achieve our tasks and goals under the big umbrella of (HDB-Egypt) values and standards as well as those soft skills i have gained many hard skills such as:- - Receiving payment and posting amount to customer’s account. - Stop payroll and pension transfer. - Tele calling and welcome calls. - Handle complaints with clients. - Handle secure and wealth loans. - Handle client’s BK 1, 2, 3.

Senior CollectorFull Time

• Job Details:. Collect on large portfolio accounts by contacting customers, investigating non-payments, resolving discrepancies and expediting payments. . Handling personal loan and credit card write off cases in U.A.E. . Negotiation of the settlements with the customers. . Handling the meetings, E-mails & all communication with customers and clients, preparing monthly reports in excel sheet. . Training New staff to make tracing to reach the customers and negotiation of the settlements. . Make field visit for customers in home.

CollectorFull Time

• Job Details:· Make field visit for customers in home. . Make tracing to reach the customers. . Negotiation with the customers to settle. . Handling Credit Card and Personal Loan write off cases in U.A.E.