Kareem Mostafa

Work Experience

Flaschenpost SE

Mar 2020 - Present -5 yrs, 3 months

Germany , Berlin

Jun 2012 - Present -13 yrs

Egypt , Cairo

Job Details:• Plan, design and implement new Infrastructure project from scratch, Administering, Monitoring and Troubleshooting as well of several servers: Office 365, AD, SC, EX and SP. • Support Internal Users, vpn connection between three branches using Cisco Routers & ISA. • Deploying SSO & DirSync.

Al Yaum

May 2011 - May 2012 -1 yr

Saudi Arabia , Dammam

Job Details:• Provide first & second level support, log, and track and resolve help desk incidents and service requests submitted by users using an enterprise wide web portal (Manage Engine Service Desk) with an enriched and updated back-end of knowledge base of most common issues faced by users. • Provide one-on-one end-user problem resolution over the phone over 40 branches wide. • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop software remotely using SCCM 2007. • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems locally.

SoftSolutions Company

Mar 2009 - Mar 2011 -2 yrs

Qatar , Doha

Job Details: • Supporting Users, Plan, design and implement new Infrastructure project from scratch. • Managing & Troubleshooting and upgrading old SSC Environment, Subversion Edge, Web Hosting. • Daily and weekly backup to the whole network (repositories, databases, VMs, Mail Server, Websites), VMware, Disaster Recovery using Acronis Backup. • NCR POS Machines, AX& NAV 2009.

Computer Science in computer science
Technical University of Berlin
Jan 2017 - Jan 2019 - 2 yr
BSc of Computer Science in Computer Science
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Integrated Thebes Language School
Jan 2003