KM
Karam Mohamedali
IT Operation Manager & Hardware Sector Lead at Mwasalat Misr
GizaWork Experience
IT Operation Manager & Hardware Sector Lead
Mwasalat Misr
Jul 2023 - Present -1 yr, 11 months
- Job Details:Lead and manage the support team at stations, ensuring seamless operation and technical support across all aspects of the system, including hardware installation, software setup, maintenance, troubleshooting, and vendor coordination for electronic ticketing devices.
Eazy Mobility
Jan 2019 - Jul 2023 -4 yrs, 6 months
- Job Details:Design and implement the infrastructure required for the installation of automatic fare collection devices on buses, ensure quality of hardware and software deployment, conduct advanced maintenance, and provide training and support to the technical team.
Technical Support Representative
Vodafone
Jul 2014 - Jan 2017 -2 yrs, 6 months
- Job Details:Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions. Resolved complex technical problems through effective troubleshooting techniques.
Education
Bachelor's Degree in Information Systems
Cairo University (CU)