Karam El Sharkawy

Hotel Operations Manager

• Job Details:March 2014 - May 2017 (3 years 3 months) , Al Medina Munawara Kingdom of Saudi Arabia , •Fully responsible for all aspects of all departments. , •Support and work with all Head of Departments in all aspects of running the , hotel. , •Conduct regular operations team meeting with all the HOD daily / weekly to , discuss routine operational matters, sales targets, Guests feedback / website , reviews feedback and action take for service recovery, and also any staff , issues. Minutes of the meeting to be sent to G.M/R.G.M. , •Ensure SOP implementation in all departments and check the same during , routine operational checks.. , •Monitor the purchase / indent / requisitions of each department, the accounts , receivable (collection from debtors) and the accounts payable , •Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand , (quality, par stock levels, expiry etc.) with the F & B Manager & Chef. , •Inspecting all departments for SOP implementation. , "•Inspecting all department with their respective Managers for cleanliness," , ambience, service readiness, staff grooming & hospitality culture. , •Monitor the co-ordination between all departments for smooth & efficient , operations. , •Assessing and reviewing guest’s satisfactions and service recovery process. , •Meet all dept. heads to review & train the staff to upkeep the human capital. , •Identifying staff learning needs and assisting with development , •Providing timely and constructive feedback to all direct reports as and when , required either formally or informally. Page 2 of 7 , •Conduct weekly / Daily meeting with marketing people for enquiry & follow up , & conversion to grow up the business. , •Monitor and maintain operation & overhead cost in order to maintain , maximum revenue to the organization. , •Responsible for the overall management of the operation of the hotel.