KARAM AHMED ALI

Customer Service ExecutiveFull Time

• Job Details: Select and assign staff, ensuring equal employment opportunity in hiring and promotion.  Coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.  Evaluate and verify employee performance through the review of completed work assignments and work techniques.  Ensure proper labor relations and conditions of employment are maintained.  Maintain records, prepare reports, and compose correspondence relative to the work.  Develop budget recommendations for operating expenditures and/or capital outlay, personal services, equipment and materials, and maintain revenue as high as possible.  Perform related work as assigned.

Customer Service SupervisorFull Time

• Job Details: Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.  Strategizing and monitoring daily activities of customer service operation.  Assisting customer service staff with duties where required.  Training staff in areas of customer service and company policies.  Investigating and solving customer service complaints.  Assisting with development and implementation of service policies and explaining these to staff and customers.  Maintaining documentation pertaining to customer service department activities.  Performing additional duties where needed

Account ManagerFull Time

• Job Details: Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.  Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.  Ensure that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.  Approve/Change Orders and invoices and am responsible for payment collections.  Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.  Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable.  Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other TECM support.  Communicate the client's goals and represent the client's interests to the team.  Provide regular two-way communication between the client and team, provide strong team representation and set proper client expectations.  Understanding of company capabilities and service, and effectively communicate all offerings to the client.  Report to the Account Director, providing regular input on all account activity, including status and call reports on a weekly.