Basic Info

Kanisk Devershi

7 years

New Delhi, India

Bachelor's Degree

Experienced

Work Experience

Senior Specialist at HCL Technologies

Experience Details

Senior Specialist

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

1. Deployment of Client Network of HCL. Managing the Network Infrastructure of Client.
2. Pushing firewall rules via Junos Space and Network and Security Manager.
3. Raising Change request via BMC Ready.
4. Pushing configuration of Router and Switches via IBM Lotus Notes Work Track.
5. Supporting onsite engineer for any new Deployment.
6. To Ensure positive customer satisfaction and good customer relationships.
7. To manage Services Providers to deliver to contract as per schedule.
8. Understand customer requirements and deliver as per expectation.
9. Provide technical support and Drive the weekly/monthly Change Call.


Company Details

HCL Technologies (multinational)

Noida, India

More than 1000 employees

Information Technology Services

N/A

Apr 2014 to present (3 years 4 months)
Customer Support Engineer Network & Security at Wipro Infotech Ltd

Experience Details

Customer Support Engineer Network & Security

IT/Software Development

Experienced (Non-Manager)

1. Escalation handling with Cisco TAC, ISP and other Vendors.
2. Service Provision for any New ILD links.
3. Managing Idea ILD Data Center and Idea ILD Remote Locations across country.
4. Providing Network support to internal and external ILD Network Team.
5. Configuring Cisco Switches, Routers of Idea ILD locations across India.
6. To managing the NOC team.
7. Maintain Network related activities of Idea ILD Datacenter.
8. Responsible for each & every change in Network, Wan, Lan & data Center.
9. Configuring and managing nodes Via Solarwinds NPM.
10. Configuration of Cisco ASA 5500 Series


Company Details

Wipro Infotech Ltd (multinational)

Gurgaon, India

More than 1000 employees

Information Technology Services

N/A

Nov 2012 to Apr 2014 (1 year 5 months)
Engineer Network Management at Wipro Infotech Ltd

Experience Details

Engineer Network Management

Engineering - Telecom/Technology, IT/Software Development

Experienced (Non-Manager)

1. Escalation handling with Cisco TAC, ISP and other Vendors.
2. Service Provision for any New ILD links.
3. Managing Idea ILD Data Center and Idea ILD Remote Locations across country.
4. Providing Network support to internal and external ILD Network Team.
5. Configuring Cisco Switches, Routers of Idea ILD locations across India.
6. To managing the NOC team.
7. Maintain Network related activities of Idea ILD Datacenter.
8. Responsible for each & every change in Network, Wan, Lan & data Center.
9. Configuring and managing nodes Via Solarwinds NPM.
10. Configuration of Cisco ASA 5500 Series


Company Details

Wipro Infotech Ltd (multinational)

Gurgaon, India

More than 1000 employees

Information Technology Services

N/A

Oct 2010 to Oct 2012 (2 years)
Network Engineer at Compcare Systems India Pvt Ltd

Experience Details

Network Engineer

Engineering - Telecom/Technology, IT/Software Development

Entry Level

1. Responsible for the Service delivery of the orders like MPLS links for Customer.
2. Coordination with the vendors like TATA & BSNL for on time Delivery of the links.
3. Link Reliability Testing Via IPSLA and Solarwinds.
4. Manage the implementation of the technical solution to ensure that all technical deliverables are delivered in accordance with the implementation plan and schedule.
5. SPOC for Link Delivery, Technical Assistance of remote location engineers.
6. Member of Implementation Team which includes Implementation of Data Center and 2200 remote location of customer across India.
7. Configuring Cisco 3845, 2811 Routers, 3750 2960 Switches.
8. Configuration of Solarwinds Network Monitoring Tool.
9. .Day to Day activity related to network in Data Center.


Company Details

Compcare Systems India Pvt Ltd

New Delhi, India

51-100 employees

Information Technology Services

N/A

Nov 2009 to Oct 2010 (11 months)

Education

B.Tech in ECE

Education Details

B.Tech

ECE

Gandhi Vidya Mandir, India

C / Good / 65 - 75%

N/A

N/A

Gandhi Vidya Mandir
2003 - 2007
High School - Other

High School Details

Other

BIEC

India

2003

C / Good / 65 - 75%

N/A

BIEC
2003

Certifications

CCNA
Mar 2010

Certificate details

CCNA

Mar 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

HCL Certified Network Engineer

Oct 2009

HCL

CCNA,MCSE,RHCE

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Last update 29 days ago.

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Profile Skills and Keywords

AdaptiveCCNACCNPCustomer ServiceCustomer Support Engineer Network & SecurityCustomer-orientedData CenterECEEngineer Network ManagementEnglishFlexibleHCL Certified Network EngineerHCL TechnologiesITInformation Technology ServicesMoviesNetworkNetwork AdministrationNetwork EngineerNovelsPersistentSenior SpecialistSoftware DevelopmentSupportSupportiveTeam PlayerWipro Infotech Ltd

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

5-7 years

CCNP

CCNP

: Expert

: Extreme - I love it!

:

5-7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Network

Network

: Expert

: Extreme - I love it!

:

5-7 years

Data Center

Data Center

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Customer-oriented, Flexible / Adaptive, Persistent, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/kanisk-devershi-4101ab113/

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