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Kamal Zidan

Social Media Moderator/Community Manager/Social Media Specialist/Content Creator

Mohandessin, Giza, Egypt

Work Experience

  • Customer Support AdvisorFull Time

    Tabby Saudi Technology

    Oct 2023 - Present -1 yr, 8 months

    Egypt , Giza

    • Job Details:Handling customers' inquiries through Chat/Email/Call regarding how to apply for a credit limit and the stores they can use it in.

  • Call Center AgentFull Time

    National Bank of Egypt

    May 2022 - Jun 2023 -1 yr, 1 month

    Egypt , Giza

    • Job Details:- Handling customers' inquiries regarding bank account opening procedures, and debit/credit/prepaid card issuance procedures. - Submitting complaints (Cash/purchases/payment) to the concerned teams through Calls in the Arabic language. - Activate & block debit/credit/prepaid cards. - Handling a variety of tasks assigned by the team leader.

  • Call Center AgentFull Time

    Mercedes-Benz

    Nov 2021 - May 2022 -6 months

    Egypt , Giza

    • Job Details:- Handling customers' inquiries regarding buying a car, booking a maintenance appointment, and submitting complaints to the concerned team through Calls in both English/Arabic language. - Handling a variety of tasks assigned to me by the team leader.

  • Back Office AgentFull Time

    Egyptian E-Visa portal (Visa2Egypt)

    Nov 2020 - Nov 2021 -1 yr

    Egypt , Giza

    • Job Details:- Handling applicants' inquiries regarding issuing a Visa to visit Egypt through E-Mails in the English language. - Handling a variety of tasks assigned to me by the team leader.

    • Education

    • Bachelor's Degree in Faculty of Law

      Cairo University (CU)

      Jan 2014 - Jan 2018 - 4 yr

    Activities

    • Administrative assistance at Maaan Foundation

      Volunteering

      Apr 2017 - Aug 2018 -1 yr, 4 months

    Achievements

    While I was working as Back Office Agent at the Egyptian E-Visa portal (Visa2Egypt), I was Awarded “ E-Mail of the Month” 2 times.

    Skills

    • Microsoft Office Package
    • Coordination
    • Moderator
    • moderation
    • Communication
    • Social media moderator
    • Communication skills
    • Microsoft Excel
    • Microsoft Powerpoint

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    Training & Certifications

    • Guide-to-Marketing - Islam Elsadek

      Yanfaa·2023

    • Social-Media-Management-101 – Mariam Hisham

      Yanfaa·2023

    • Social-Media-Strategy - Mariam Hisham

      Yanfaa·2023

    • Understanding_Social_Media_Ads – Mariam Hisham

      Yanfaa·2023

    • Facebook-and-instagram-ads - Kareem Ibrahim

      Yanfaa·2023

    • Full Stack Digital Marketing Diploma

      Eyouthlearning·2023

    • Marketing Fundamentals - Islam Hamdy Mohamed

      Udemy·2023

    • Linguistic corrective course - Arabic

      Cairo university·2018
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