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Kamal Sayed

Quality specialist - customer service operation supervisor

Matareya, Cairo, Egypt

Work Experience

  • Global Senior Quality specialistFull Time

    Concentrix

    Sep 2022 - Present -3 yrs

    Egypt , Giza

    • Job Details:Globally auditions and monitoring for customer service Quality performance, enhance and drive the customer experience, identify the opportunities, root cause and setting action plans, analysing the performance and deliver the reports to assist the operations in parallel with the clients

  • Quality and back-office supervisorFull Time

    Outsourcing skill

    Mar 2022 - Sep 2022 -6 months

    • Job Details:Worked as quality assurance and back office supervisor

  • Quality Assurance AnalystFull Time

    Teleperformance - Egypt

    Dec 2019 - Mar 2022 -2 yrs, 3 months

    • Operations SupervisorFull Time

      Teleperformance

      Dec 2017 - Dec 2019 -2 yrs

      Egypt , Cairo

        • Education

        • Bachelor's Degree in Mass communication

          Ain Shams University (ASU)

          Jan 2010 

        Skills

        • Customer Service
        • Team Leadership
        • Quality Assurance
        • excel
        • Power point

        Languages

        • English

          Fluent

        Training & Certifications

        • Communication skills

          Ain shams university·2009
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