Kamal Mohamed AbouAly

Customer Service ClerkFull Time

• Job Details:Throughout the past year at Sutherland, I have consistently showcased my commitment to providing outstanding customer service while actively engaging in opportunities to enhance my leadership skills: • Floor Support: Providing real-time support to new team members, ensuring smooth operations and efficient issue resolution. • Performance Coach: Delivering coaching and development support to new team members, helping them improve their skills, meet the targeted performance. • Support Line Agent: Handling challenging cases and resolve escalations with a focus on customer satisfaction. • Escalation Supervisor: Manage high-priority customer concerns, driving positive outcomes and reinforcing company standards.