Kamal Mohamad Hegazy

Data Center EngineerFull Time

• Job Details:Overseeing daily Operations, developed a data ingestion process to automate the transfer of data from multiple sources into a single database, resulting in a reduction in manual data entry Created data models and documented data flows to improve system architecture and data quality Utilized data visualization tools to create interactive graphical representations of financial data Developed and implemented a data backup and recovery system, increasing data security and reducing downtime in the event of a system failure

Enterprise Technical SupportFull Time

• Job Details:Provided technical support to customers over the phone and via email, resulting in customer satisfaction rate Troubleshot technical issues and provided on-site technical support Provided technical support for end-users and resolved escalated technical issues Developed a self-service BI platform that allowed end-users to create their own reports and dashboards with minimal technical support

System AdministratorFull Time

• Job Details:Managed user accounts, passwords, and access privileges to ensure secure access to applications and data Installed, configured, and maintained enterprise-level Linux and Windows server systems Implemented security best practices to harden system security, resulting in decrease in security incidents Implemented a virtualization strategy that allowed multiple applications and operating systems to run on a single server, resulting in improved hardware utilization and cost savings