Kamal Awad Moussa

German Customer Service RepresentativeFull Time

• Job Details:Job Description • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems     • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products     • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed     • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills     • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures     • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer     • Clarify customer requirements; probe for understanding     • Prepare complete and accurate work including appropriately notating accounts as required     • Participate in activities designed to improve customer satisfaction and business performance