Kamal Ebrahim Amer

Noc EngineerFull Time

• Job Details:Third level troubleshooting of Enterprises customers and TE Data Network. Including Routers, Switches, Dslams, and local and international links  Layer2 and Layer 3MPLS VPNsolutions troubleshooting across TE Data Edge  Monitoring TE DATA network devices Routers, switches, DSLAMs and MUXs using various monitoring utilities  I have good experience regarding troubleshooting different Cisco routers series such as (VXR7200;ASR1004;ASR9K;GSR10K;GSR12K;VAS7600;CRS)  Accessing network devices (Routers/DSLAMs and switches) with Full privilege for maintenance and troubleshooting.(Huawei IPDSLAM 5600,Huawei ATM 5100,Huawei ATM5103,MSAN Huawei,MSAN ZTE)  Troubleshooting in Transmission Links with Local and international providers  dealing with different Vendors “CISCO , JUNIPER , ALCATEL , HUWAEI , ZTE , NOKIA SIMENS”  Acknowledge alarms and follow through using troubleshooting procedures.  Opening and closing trouble ticket and maintenance while detailing the issue for the ease of knowledge transfer.  Deploying and working with the Field Technician for any appropriate problems.  Coordination and implementation of network software and hardware upgrades with other operation teams.  using tools and utilities to resolve network performance and related system/network issues  Updating existing procedures and write new procedures relative to essential duties and responsibilities.  Maintaining NOC troubleshooting tools.  Reporting to NOC supervisors and NOC section Head.  Performing any other duties requested by the Direct Manager.  Open Cases with vendors [Cisco – Juniper - Nokia] for repeated and unusual behavior for devices or protocols  Configure static IPs to customers from TE-Data DHCP pool.