
Kamal Fayez Al-Loulou
Technical Support Advisor at Concentrix
Obour City, Cairo, EgyptWork Experience
Technical Support AdvisorFull Time
- Job Details:Remotely
Help Desk Analyst & Support.Full Time
Memphis Tours
Jun 2014 - Aug 2023 -9 yrs, 2 months
Egypt , Cairo
- Job Details:Help Desk Analyst & Support. • Operations of technical device like LAN, WAN, Printers Laptops, Routers and Switches. • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Providing technical support across the company (may be in person or over the phone) • Responding in a timely manner to service issues and requests • Testing new technology Social Media Coordinator • Create regular & meaningful content for social media platforms, including editing, publishing and sharing content (texts, images or video) to boost customer engagement & inspire the target audience to take-action. • Respond to Customer Inquiries and Complaints Reservation Agent • Assisting & advising customers who may be choosing from a variety of travel options. • Making reservations for customers based on their various requirements and budgetary allowances. • Checking availability of accommodation or transportation on the customers’ desired travel dates. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. • Providing support to customers who may need to amend or cancel a reservation
Sales, Marketing & PurchasingFull Time
Aqua Cap
Jun 2013 - Apr 2014 -10 months
Egypt , Sharqia
- Job Details:Sales, Marketing & Purchasing Aqua Cap is the evolution of GLASS CAP Co., as starting Industries Journey in manufacturing Caps and closures serving Medical, Food & Cosmetic companies. Representative Aqua Cap at APEX EXHIBITION (8th Arab African Packaging and Food Technology Exhibition) Purchasing Dept. • Well searching to get the information’s to do my job as should be. • Creating Good database about vendors to get best quality with the best price. • Monitoring delivery times to ensure they are on time. • Ensuring the adequate supply of all required materials, components and equipment.
Sales & Marketing Supervisor - CairoFull Time
Glass Cap
Mar 2012 - Jun 2013 -1 yr, 3 months
Egypt , Sharqia
- Job Details:Glass Cap Corporate Domain: Caps and Closures Imported, Serving Medical, Food and Cosmetic Companies Representative Glass Cap at AFRO PACKING EXHIBITION (Major packing & processing exhibition in ARFICA & MENA Region) Excellent interpersonal, communication, and relationship-building abilities. Listen attentively, communicate persuasively and follow through diligently. Develop connections with co-workers, customers, … Customer Acquisition. Complain Handling.
Education
Bachelor's Degree in Communication Engineering
Al-Safwa Higher Institute for Engineering (Ex: High Institute of Engineering & Technology)Jan 2006 - Jan 2011 - 5 yr
High School - Thanaweya Amma
Amoun Private SchoolJan 2006
Achievements
Representative Aqua Cap at APEX EXHIBITION (8th Arab African Packaging and Food Technology Exhibition) Representative Glass Cap at AFRO PACKING EXHIBITION (Major packing & processing exhibition in ARFICA & MENA Region)
Skills
- Computer Literacy
- Online Research
- Customer Service
- Troubleshooting
- Technical Support
- Computer Skills
- Travel & Tourism
- Customer Relations
- Communication skills
- MS Office
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Languages
Arabic
FluentEnglish
Advanced