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Kamal Fayez Al-Loulou

Technical Support Advisor at Concentrix

Obour City, Cairo, Egypt

Work Experience

  • Technical Support AdvisorFull Time

    Concentrix

    Sep 2023 - Present -1 yr, 9 months

    Egypt , Cairo

    • Job Details:Remotely
  • Help Desk Analyst & Support.Full Time

    Memphis Tours

    Jun 2014 - Aug 2023 -9 yrs, 2 months

    Egypt , Cairo

    • Job Details:Help Desk Analyst & Support. • Operations of technical device like LAN, WAN, Printers Laptops, Routers and Switches. • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Providing technical support across the company (may be in person or over the phone) • Responding in a timely manner to service issues and requests • Testing new technology Social Media Coordinator • Create regular & meaningful content for social media platforms, including editing, publishing and sharing content (texts, images or video) to boost customer engagement & inspire the target audience to take-action. • Respond to Customer Inquiries and Complaints Reservation Agent • Assisting & advising customers who may be choosing from a variety of travel options. • Making reservations for customers based on their various requirements and budgetary allowances. • Checking availability of accommodation or transportation on the customers’ desired travel dates. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. • Providing support to customers who may need to amend or cancel a reservation
  • Sales, Marketing & PurchasingFull Time

    Aqua Cap

    Jun 2013 - Apr 2014 -10 months

    Egypt , Sharqia

    • Job Details:Sales, Marketing & Purchasing Aqua Cap is the evolution of GLASS CAP Co., as starting Industries Journey in manufacturing Caps and closures serving Medical, Food & Cosmetic companies. Representative Aqua Cap at APEX EXHIBITION (8th Arab African Packaging and Food Technology Exhibition) Purchasing Dept. • Well searching to get the information’s to do my job as should be. • Creating Good database about vendors to get best quality with the best price. • Monitoring delivery times to ensure they are on time. • Ensuring the adequate supply of all required materials, components and equipment.
  • Sales & Marketing Supervisor - CairoFull Time

    Glass Cap

    Mar 2012 - Jun 2013 -1 yr, 3 months

    Egypt , Sharqia

    • Job Details:Glass Cap Corporate Domain: Caps and Closures Imported, Serving Medical, Food and Cosmetic Companies Representative Glass Cap at AFRO PACKING EXHIBITION (Major packing & processing exhibition in ARFICA & MENA Region) Excellent interpersonal, communication, and relationship-building abilities. Listen attentively, communicate persuasively and follow through diligently. Develop connections with co-workers, customers, … Customer Acquisition. Complain Handling.
  • Education

    • Bachelor's Degree in Communication Engineering

      Al-Safwa Higher Institute for Engineering (Ex: High Institute of Engineering & Technology)

      Jan 2006 - Jan 2011 - 5 yr

    • High School - Thanaweya Amma

      Amoun Private School

      Jan 2006 

    Achievements

    Representative Aqua Cap at APEX EXHIBITION (8th Arab African Packaging and Food Technology Exhibition) Representative Glass Cap at AFRO PACKING EXHIBITION (Major packing & processing exhibition in ARFICA & MENA Region)

    Skills

    • Computer Literacy
    • Online Research
    • Customer Service
    • Troubleshooting
    • Technical Support
    • Computer Skills
    • Travel & Tourism
    • Customer Relations
    • Communication skills
    • MS Office
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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