Kamal Ahmad

Level 1 Support Engineer (MSS)

• Job Details:Apply configuration change required by enterprise customers on managed devices including different technologies such as HSRP, SNMP, NetFlow, BGP, RIP, OSPF & redistribution. Configuration, verification and troubleshooting of routing protocols like OSPF, BGP, MPBGP. Configuring and troubleshooting L2 MPLS VPNs. Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing. Providing support in execution of IP/MPLS network upgrades and planned activities. Providing immediate support in case of any network outage or any service affecting incident happens. Ability to administer firewalls, routers, virtual private networks (VPNs), and other security tools. Ability to maintain server, LAN, and WAN architecture infrastructure documentation and event reporting capabilities. Knowledge of cyber laws and compliance. Working on incident management that includes monitoring & troubleshooting. Design, planning, installing, supporting, and building networks LAN, WAN, voice, wireless & IP telephony solutions. In-depth troubleshooting, performing packet captures, TCP dump, packet analysis, and providing solutions. Strong hands-on experience on Cisco routers 1900, 2600, 2900, 3900, 3800, 7200, and 760 series. Security systems, intrusion detection systems, firewalls, anti-virus software, log management, authentication systems, content filtering, etc. Monitoring multiple security technologies such as IDS, IPS, syslog, firewall & proxy. Working on Fortinet (Forti Manager, Fortigate) to configure enterprise customer side Fortinet CPE to configure IP phone, DMZ, port forwarding, Wi-Fi configuration etc.

Engineer - 1 (Technical Support)

• Job Details:Supporting field team in resolving dockets/SR tickets for network and service related issues using advanced GPON NMS (Network Management System). Configuration and commissioning of 3P services within the given KPIs in order to support in maintaining the consistent, reliable and efficient performance of Etisalat services. Analyze and troubleshoot consumer services related automation bugs and coordinate with TS (Technical Support) level 2 team for further escalation. Configuring the parameters for GPON OLT’s & ONT’s. VoIP configuration for 3 different protocols (MGCP, H248 and SIP) over NMS and Huawei soft switch/ Ericsson IMS SOAP UI 4.5.1 application. Service port creation and IP/VLAN configuration as per the OLT for voice internet and IPTV services. Remote configuration of IAD & Mediatrix for PABX services in soft switch. Migration of del telephone line and internet from legacy switches (Fetex, Alcatel, Ericsson and Siemens) to GPON network and to provide portability towards GPON NGN/IMS switch. Providing value added services (CF, CW, CLIP, CCB, exchange barring) as per the user data after verification in the CBCM Etisalat database. Escalate unresolved cases to CS-L2 support to 3rd level (CIT/ANO/ANM/IP Core/CVM/NGN/IMS).

Network Engineer

• Job Details:Excellent skills of configuration and troubleshooting on following telecom technologies in DU Telecom MSAN technology, GPON technology (Ericsson), GPON Huawei, GPON Alcatel, packet front switches, Huawei S33K and Cisco switches ME 34, Cisco 3560, Cisco IP phone installation, Forti Manager CPE, Cisco Giga switch configuration, firewall configuration. Supported field technicians in resolving open tickets/service order tickets for network and service related issues by using advanced GPON network management system. Nortel to access different switch for configuration like Cisco, Huawei, VoIP, and script OBI for IPTV configuration. Wireless router and access point installation. Telecom MDF, IDF patch panel and cable termination.