Basic Info

Ahmed Mahmoud

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Agent at Etisal international

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

Handling and solve all customer problem .
Mange all team members and support them to rich all professional ways with customer and on system .
Insure them do all process of Company .


Company Details

Etisal international (multinational)

Cairo - Maadi, Egypt

More then 1000 employees

Consumer Services , Marketing and Advertising

http://www.etisal-int.com

Sep 2012 to present (4 years 3 months)
IT-Technical support at Beta Technology Egypt

Experience Details

IT-Technical support

IT/Software Development

Entry Level

N/A


Company Details

Beta Technology Egypt

Giza, Egypt

51-100 employees

Information Technology Services

http://www.betateck-eg.com/

Jan 2015 to present (1 year 11 months)
Team leader at Etisal international

Experience Details

Team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisal international (multinational)

Cairo - Maadi, Egypt

More then 1000 employees

Consumer Services , Marketing and Advertising

http://www.etisal-int.com

Feb 2014 to Nov 2014 (9 months)
Sales Agent at Lap Egypt

Experience Details

Sales Agent

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Lap Egypt

Cairo - Nasr City, Egypt

101-500 employees

Computer Hardware, Information Technology Services

N/A

Apr 2008 to Aug 2009 (1 year 4 months)

Achievements


i finish my Military period also many courses achieve it by me self

Education

Bachelor's Degree in Management Information System

Education Details

Bachelor's Degree

Management Information System

EL Jazira Acadmy, Egypt

Not specified

N/A

N/A

EL Jazira Acadmy
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Zatton el thanwy

Egypt

2006

C / Good / 65 - 75%

N/A

El Zatton el thanwy
2006

Certifications

CCNA
Apr 2015

Certificate details

CCNA

Apr 2015

N/A

N/A

N/A

self-study

Self study and not complete yet and waiting the chance to take the exam

MCSA
Feb 2016

Certificate details

MCSA

Feb 2016

896 out of 1000

https://wsr.pearsonvue.com/testtaker/registration/ViewScoreReports.htm?sortExamsAscending=false&previousSortExamsColumn;=&sortExamsColumn=examCompletedDateTime&conversationId=3260821

MS0611137331

Microsoft

N/A

Training and Courses

Training/Course Details

ICDL

Nov 2011

ITI Training center

N/A

Training/Course Details

MCSA

Jun 2015

IT Share Center

Network and Management Microsoft Server 2012

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AgentArabicCCNACall CenterComputer HardwareComputer SoftwearConsumer ServicesCustomer ServiceEnglishEtisal InternationalHandles StressICDLITIT-Technical SupportInformation Technology ServicesInteractiveInternet ResearchLeaderMCSAManagement Information SystemMarketingMarketing And AdvertisingMicrosoft WordPhotographerProblem SolverReadingSales AgentSocialSoftware DevelopmentSupportSwimTeam Leader

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

3-5 years

Computer softwear

Computer softwear

: Intermediate

: High

:

5-7 years

Fields of Expertise

Call Center

Call Center

: Advanced

: Little

:

1-3 years

IT

IT

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Problem Solver, Social, Handles Stress, Interactive

Online Presence

https://www.facebook.com/A.Hero0

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