KK

Kalyani Kabeer

Associate - Customer Service at Sutherland Global Services

Sharjah, United Arab Emirates

Work Experience

  • Associate - Customer Service

    Sutherland Global Services

    May 2023 - Present -2 yrs

    • Job Details:Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. Successfully managed client accounts and coordinated business operations. Collaborated with other departments to improve the business and the process. Assisted customers with billing, wireless and general technical issues and managed to prioritize a high volume of requests. Collaborated with the high-end team such as technical team and sales teams to escalate complete issues and documented customer interactions using CRM software.

  • Intern

    South Railway, Ernakulam South Division

    India

    • Job Details:Gained valuable insights into the networking world by visiting the telecommunication department of the southern railway. Understood the overall functioning of the railway departments and its communication networks. Conducted a field visit to the old terminus railway station and gained in-depth knowledge about the ancient way of communications done in the railways.

    • Education

    • Bachelor's Degree in Electronics and Communication Engineering

      University College of Engineering Kalyani

      Jan 2018 - Jan 2022 - 4 yr

    Skills

    • Project Management
    • Account Management
    • Customer Service Management
    • Time Management
    • Critical Thinking
    • Teamwork
    • Leadership and Technical Skills
    • Effective communication
    • CRM and Data Analysis

    Languages

    • English

      Fluent

    • Malayalam

      Fluent

    • Hindi

      Intermediate

    • Tamil

      Beginner
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