KM

Kaleab Mekonnen

Airline Agent (Training) at Ethiopian Aviation Academy

Addis Ababa, Ethiopia

Work Experience

  • Airline Agent (Training)

    Ethiopian Aviation Academy

    Jan 2024 - Present -1 yr, 5 months

    Ethiopia

    • Job Details:Provided exceptional customer service by addressing passenger inquiries and assisting with check-in and boarding procedures. Processed ticketing and reservations using airline systems, ensuring compliance with safety and security protocols. Resolved issues related to lost baggage, flight changes, and missed connections, delivering effective solutions. Verified passenger documents, issued boarding passes, and supported passengers with special needs. Collaborated with ground staff and airline personnel to maintain smooth operations and accurately completed administrative duties.
  • Administrative Assistant

    Sun-Industrial

    Jan 2019 - Dec 2023 -4 yrs, 11 months

    Ethiopia

    • Job Details:Provided administrative support to the team, including scheduling and correspondence. Maintained records and handled data entry tasks. Assisted in the coordination of office operations and procedures.
  • Consular Assistant

    Embassy of the United States of America

    Jan 2018 - Jun 2025 -7 yrs, 5 months

    Ethiopia

    • Job Details:Assisted in processing visa applications and conducting interviews. Coordinated with applicants to ensure compliance with regulations. Managed and updated applicant records and documentation.
  • Education

    • Bachelor's Degree in Business Administration & Information Systems

      Nahda University (NUB)

      Jan 2017 

    • Bachelor's Degree

      Jan 2014 

    Skills

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    Languages

    • English

      Fluent
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