KM
Kaleab Mekonnen
Airline Agent (Training) at Ethiopian Aviation Academy
Addis Ababa, EthiopiaWork Experience
Ethiopian Aviation Academy
Jan 2024 - Present -1 yr, 5 months
Ethiopia
- Job Details:Provided exceptional customer service by addressing passenger inquiries and assisting with check-in and boarding procedures. Processed ticketing and reservations using airline systems, ensuring compliance with safety and security protocols. Resolved issues related to lost baggage, flight changes, and missed connections, delivering effective solutions. Verified passenger documents, issued boarding passes, and supported passengers with special needs. Collaborated with ground staff and airline personnel to maintain smooth operations and accurately completed administrative duties.
Sun-Industrial
Jan 2019 - Dec 2023 -4 yrs, 11 months
Ethiopia
- Job Details:Provided administrative support to the team, including scheduling and correspondence. Maintained records and handled data entry tasks. Assisted in the coordination of office operations and procedures.
Embassy of the United States of America
Jan 2018 - Jun 2025 -7 yrs, 5 months
Ethiopia
- Job Details:Assisted in processing visa applications and conducting interviews. Coordinated with applicants to ensure compliance with regulations. Managed and updated applicant records and documentation.
Education
Bachelor's Degree in Business Administration & Information Systems
Nahda University (NUB)Jan 2017
Bachelor's Degree
Jan 2014