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kareem Raouf

IT Specialist

Cairo, Egypt

Work Experience

  • YouTube BloggerFull Time

    Freelancer

    Nov 2019 - Present -5 yrs, 7 months

    Egypt , Cairo

    • Job Details:• Filming bite-sized, audience-appropriate videos at calculated intervals. • Editing footage to attain consistent, refined, and brand-appropriate videos. • Releasing and promoting public videos. • Informing subscribers of predictable delays in your uploads. • Ability to encourage subscribers' purchase of channel memberships. • Publishing limited content for channel members. • Observing YouTube and sponsorship-related guidelines. • Some of My Youtube Playlists: • https://www.youtube.com/playlist?list=PLD7DdM10fHgPNE-SlRERqChoTAmWIjDp2 • https://www.youtube.com/playlist?list=PLD7DdM10fHgM0bbYC-rJCD_rUkiaOApFG • https://www.youtube.com/playlist?list=PLD7DdM10fHgMW6piVi428XSubtbQE_2cx • https://www.youtube.com/playlist?list=PLD7DdM10fHgNluwOCCgFspmb8uiZBjoEF • https://www.youtube.com/playlist?list=PLD7DdM10fHgOj7hzVBSC3POHQhvnRs0Nt • https://www.youtube.com/playlist?list=PLD7DdM10fHgNAEQXMuFT5muiqkJZkMqg7 • https://www.youtube.com/playlist?list=PLD7DdM10fHgO3D7D3EEm4qAGmiT1yQ_0L • https://www.youtube.com/playlist?list=PLD7DdM10fHgNoH0QYAhdNYpFehft7g-ah
  • IT AssistantFull Time

    Sheraton Miramar Elgouna

    May 2007 - Jun 2019 -12 yrs, 1 month

    Egypt , Red Sea

    • Job Details:• Sheraton Miramar el Gouna IT assistant 2007-june 2019 • To ensure that the hotel’s computer system both hardware and software and broad band system are fully accounted for, properly maintained and reliable. • To draw procedures to ensure that any problems encountered in software and hardware are addressed immediately. • To ensure the physical and logical security of IT system. • To define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned. • To attend to any problems encountered in software and hardware by all departments in the most diligent manner and keep track of such incidents and the way they have been solved. • To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs. • To strictly perform daily/monthly back up procedures, ensure the successful completion of the process and the safeguard of the backup tapes. • To assists any departments of the hotel in formulating their IT material requirements and provide adequate solutions to their needs. • To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees. • To perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup. • To develop sound relationships with IT and maintenance providers. • Ensure controls and third party supply and support services maintained. IT budgeting and procurement; Ensure the development and implementation of cost-effective systems and efficient computer operations that meet current and future decision making requirements. • To work closely with any departments of the hotel. • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. • To strictly adhere to departmental SOPs. • maintain and monitor windows 2003 and windows 2008 and windows 2012 domain controllers • maintain and monitor vertias backup servers • maintain and monitor TMS servers (call accounting software) • maintain and monitor office automation servers • maintain and monitor WSUS servers • maintain and monitor Opera servers v5 and Micros Fidelio 9700 servers • maintain and monitor Back office systems (Scala) and Store cost control programs (Material Control) • trouble shoot domain users problems forcing and implementing Star wood company policy • troubleshooting internet problems for guests
  • Corporate Support Engineer Full Time

    The Way Out Company (currently Wayout Morgan)

    May 2005 - May 2007 -2 yrs

    Egypt , Cairo

    • Job Details:Corporate Support Engineer • Perform client consultation: plan, implement, and maintain wireless LAN/WAN hardware and software using the latest technology, including networks, routers, servers, and systems hardware. • Identify and troubleshoot hardware and software technical problems related to LANs/WANs. • Monitor and control infrastructure performance in the areas of response, throughput, and availability. • Test LAN/WAN communications and routing products: implement test plans and evaluate test equipment. • Identify opportunities and recommend solutions for improving services’ efficiency and effectiveness, keep abreast of technical aspects of the PC-LAN/WAN computing environment, and develop a working knowledge of client-specific applications. • Participate in various client projects intended to continually improve/upgrade telecommunications infrastructures. • Design, install and support wireless solutions for many clients. • Document customer wireless network solutions, configurations, and operational instructions. • Support and monitor customer wireless networks. • I supported (resident support 24/7) our wireless and wired network in both Sheraton Cairo and Sheraton Heliopolis and Conrad Cairo and JW Marriot hotels
  • Education

    • Business Administration English section in Management

      Helwan University

      Jan 1998 - Jan 2002 - 4 yr

    • High School - Thanaweya Amma

      El kawmia Maadi English section

      Jan 1997 

    Achievements

    MCTS (Microsoft Certified Technology Specialist) 2011 In Windows Server® 2008 Active Directory, Configuration MCTS (Microsoft Certified Technology Specialist) In Windows 7 Configuring 2011 MCTS (Microsoft Certified Technology Specialist) In Exchange 2010 Configuring 2010 ITIL ( Information Technology Infrastructure Library) certified 2007 CWNA, (Certified Wireless Network Administrator) certified 2007 CCNA, (Cisco Certified Network Associate) certified 2006 MOUS, (Microsoft Office User Specialist) certified 2003 MCP, (Microsoft Certified Professional) certified in Windows 2000 professional certified Windows 2000 server certified Windows 2000 active directory certified Windows 2000 infra structure certified 2001

    Skills

    • IT Industry
    • Hotel Industry
    • Windows Server
    • Windows R2 2012
    • Microsoft Office
    • Adobe reader
    • CCNA
    • Wireless
    • Windows Server
    • Microsoft Windows
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    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Microsoft Certified Technology Specialist In Windows Server® 2008 Active Directory, Configuration

      Microsoft Certified Technology Specialist·2011
    • MCTS (Microsoft Certified Technology Specialist) In Windows 7 Configuring

      MCTS (Microsoft Certified Technology Specialist·2011
    • MCTS (Microsoft Certified Technology Specialist) In Exchange 2010 Configuring

      MCTS (Microsoft Certified Technology Specialist) In Exchange 2010 Configuring ·2010
    • CCNA, (Cisco Certified Network Associate) certified

      CCNA, (Cisco Certified Network Associate) certified·2009
    • ITIL ( Information Technology Infrastructure Library)

      ITIL ( Information Technology Infrastructure Library) ·2007
    • CWNA, (Certified Wireless Network Administrator) certified

      CWNA, (Certified Wireless Network Administrator) certified·2006
    • CCNA

      YAT·2006
    • MOUS, (Microsoft Office User Specialist) certified in Excel and Word 2002

      MOUS, (Microsoft Office User Specialist) certified·2003
    • MCP

      League technology·2001
    • MCP, (Microsoft Certified Professional) certified Windows 2000 Track

      MCP, (Microsoft Certified Professional) certified·2001
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