kareem Nehro Ahmed

Service desk supervisor at EFinanceFull Time

• Job Details:1. Schedules, trains, and provides guidance to the Service Desk staff. 2. Oversees the day-to-day activities of the Service Desk. 3. Ensures that customer service and communication with customers is a priority. 4. Assists users with computer and telephony hardware and software problems, and questions and arranges timely service from outside vendor support organizations when needed. 5. Provides assistance in the overall operation of the information technology (IT) function of the City, as well as the IT function of contracted customers, including ad hoc education of users, systems maintenance, and Service Desk staffing in the support of other Division staff. 6. Manages projects assigned to the Service Desk.

Service desk Team leaderFull Time

SR service desk Full Time