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Khaled Alaa El-Deen El-Sayed Mahmoud Hassan

Demonstrated history of working in E-Commerce and Banking field

Haram, Giza, Egypt

Work Experience

  • Logistics SupervisorFull Time

    Amazon

    Sep 2020 - Present -4 yrs, 10 months

    Egypt , Ismailia

    • Job Details:Job Description: •Manage and Train the Associates to help them in delivering the best service for our customers. •Solve logistics and supply chain challenges through data analysis, innovation and process optimization. •Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts. •Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training.
  • Team Leader/Operation Support - Personal Banking & Wealth Management sectorFull Time

    Barwa bank

    Nov 2013 - Aug 2020 -6 yrs, 9 months

    Qatar , Doha

    • Job Details:- Job description:- *Guiding, Supporting and Supervising the ‘Business Operation Support Coordinators’ as their ‘Team Leader’ who Is responsible for their full adherence to deliver their roles’ commitments to their respective teams (Home finance, Assets, Liability, Wealth and Payroll) on a timely manner. *Confirm the review and evaluation done by the 'Business Operation Support Coordinators' on all of the Retail Credit facilities to ensure that they meet bank’s internal credit risk policy before and after initiating them as applications on the bank’s system. *Conducting training sessions for the new joiners of the ‘’Sales & Wealth Management’’, for instance; [Team Leaders, Senior Officers and Personal Banking Officers]. - Former titles with Barwa bank, *’Sales Operation Officer’, from February 2016 to April 2017 *’Senior Home Finance Representative’, from October 2015 to January 2015 *’Home Finance Representative’, from November 2013 to September 2015
  • International Account AdvisorFull Time

    Vodafone UK

    Jun 2012 - Oct 2013 -1 yr, 4 months

    Egypt , Giza

    • Job Details:Was working as an ‘International Account Advisor’ to handle queries for ‘Billing, Charging and Technical departments’ (multi skilled) at ‘Vodafone UK’ From the 18th of June 2012 to the end of October 2012 then rejoined from 10th of June 2013 to the 30th of October 2013 • Up skilling was done for me to handle queries for ‘Billing, Charging and Technical departments’ (multi skilled) at ‘Vodafone UK ’, 2013 • Was the ‘Internal Delegate Team Manager’ In additional to being the ‘support point’ for my team/batch In ‘Billing & Charging department’ at ‘Vodafone UK ’, 2013 • Was one of the top achievers in ‘Billing and Charging department’ at ‘Vodafone UK’, 2013
  • Education

    • BA in Linguistics and translation

      Helwan University

      Jan 2009 - Jan 2013 - 4 yr

    • High School - Thanaweya Amma

      Narmer Language School

      Jan 2009 

    Achievements

    • Was awarded the Employee of the year certificate by Barwa bank In recognition of outstanding performance In the Operation team - 2016 • Was awarded the Employee of the year certificate by Barwa bank In recognition of outstanding performance as Best Direct Sales Staff (Home finance product) – 2015 • Up skilling was done for me to handle queries for ‘Billing, Charging and Technical departments’ (multi skilled) at ‘Vodafone UK ’, 2013 • Was one of the top achievers in ‘Billing and Charging department’ at ‘Vodafone UK’, 2013 • Won the first rank (the best team and project) In Marketing Linkage competition for the ‘International Conference on Global Economy (ICGE)’ and was the Team Leader (Representative) of the team at the ‘American university in Cairo (AUC)’, from October 2012 to May 2013 • Was awarded the best delegate In the course of ‘Marketing and Public Relations (MPR)’ at the ‘American university in Cairo (AUC)’, 2012

    Skills

    • Banking
    • Business Operations
    • Credit Risk
    • E-Commerce

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Investment & Wealth Management

      Barwa bank·2015
    • Retail Sales & Service Skills

      Osool for Training & Consulting·2015
    • Fraud Awareness

      Barwa bank·2015
    • Anti-Money Laundry

      Barwa bank·2014
    • Introdudction to Operational Risk Management

      Barwa bank·2014
    • Marketing and public relations

      AUC (American university in cairo)·2012
    • Entrepreneurship and change management

      Helwan university·2012
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