
Khaled Alaa El-Deen El-Sayed Mahmoud Hassan
Demonstrated history of working in E-Commerce and Banking field
Haram, Giza, EgyptWork Experience
Logistics SupervisorFull Time
Amazon
Sep 2020 - Present -4 yrs, 10 months
Egypt , Ismailia
- Job Details:Job Description: •Manage and Train the Associates to help them in delivering the best service for our customers. •Solve logistics and supply chain challenges through data analysis, innovation and process optimization. •Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts. •Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training.
Team Leader/Operation Support - Personal Banking & Wealth Management sectorFull Time
Barwa bank
Nov 2013 - Aug 2020 -6 yrs, 9 months
Qatar , Doha
- Job Details:- Job description:- *Guiding, Supporting and Supervising the ‘Business Operation Support Coordinators’ as their ‘Team Leader’ who Is responsible for their full adherence to deliver their roles’ commitments to their respective teams (Home finance, Assets, Liability, Wealth and Payroll) on a timely manner. *Confirm the review and evaluation done by the 'Business Operation Support Coordinators' on all of the Retail Credit facilities to ensure that they meet bank’s internal credit risk policy before and after initiating them as applications on the bank’s system. *Conducting training sessions for the new joiners of the ‘’Sales & Wealth Management’’, for instance; [Team Leaders, Senior Officers and Personal Banking Officers]. - Former titles with Barwa bank, *’Sales Operation Officer’, from February 2016 to April 2017 *’Senior Home Finance Representative’, from October 2015 to January 2015 *’Home Finance Representative’, from November 2013 to September 2015
International Account AdvisorFull Time
Vodafone UK
Jun 2012 - Oct 2013 -1 yr, 4 months
Egypt , Giza
- Job Details:Was working as an ‘International Account Advisor’ to handle queries for ‘Billing, Charging and Technical departments’ (multi skilled) at ‘Vodafone UK’ From the 18th of June 2012 to the end of October 2012 then rejoined from 10th of June 2013 to the 30th of October 2013 • Up skilling was done for me to handle queries for ‘Billing, Charging and Technical departments’ (multi skilled) at ‘Vodafone UK ’, 2013 • Was the ‘Internal Delegate Team Manager’ In additional to being the ‘support point’ for my team/batch In ‘Billing & Charging department’ at ‘Vodafone UK ’, 2013 • Was one of the top achievers in ‘Billing and Charging department’ at ‘Vodafone UK’, 2013
Education
BA in Linguistics and translation
Helwan UniversityJan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Narmer Language SchoolJan 2009
Achievements
• Was awarded the Employee of the year certificate by Barwa bank In recognition of outstanding performance In the Operation team - 2016 • Was awarded the Employee of the year certificate by Barwa bank In recognition of outstanding performance as Best Direct Sales Staff (Home finance product) – 2015 • Up skilling was done for me to handle queries for ‘Billing, Charging and Technical departments’ (multi skilled) at ‘Vodafone UK ’, 2013 • Was one of the top achievers in ‘Billing and Charging department’ at ‘Vodafone UK’, 2013 • Won the first rank (the best team and project) In Marketing Linkage competition for the ‘International Conference on Global Economy (ICGE)’ and was the Team Leader (Representative) of the team at the ‘American university in Cairo (AUC)’, from October 2012 to May 2013 • Was awarded the best delegate In the course of ‘Marketing and Public Relations (MPR)’ at the ‘American university in Cairo (AUC)’, 2012
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
Investment & Wealth Management
Barwa bank·2015Retail Sales & Service Skills
Osool for Training & Consulting·2015Fraud Awareness
Barwa bank·2015Anti-Money Laundry
Barwa bank·2014Introdudction to Operational Risk Management
Barwa bank·2014Marketing and public relations
AUC (American university in cairo)·2012Entrepreneurship and change management
Helwan university·2012