
KHALED Eissa Abu Alella
Account Manager
Nasr City, Cairo, EgyptWork Experience
Account ManagerFull Time
SeeMore Marketing & Event Management Dubai
Feb 2016 - Jul 2019 -3 yrs, 5 months
United Arab Emirates , Dubai
- Job Details:• Liaise between an organization and its clients to ensure delivery of high quality products/services to clients and increased revenue for company • Conduct surveys and analyze to identify client opinion of a brand, product, or service • Develop and implement action plans to improve company-client relationship • Utilize CRM tools and database in the management and organization of client relationship information • Collaborate with sales teams to ensure active implementation of client relationship objectives during sales operations • Establish client relationship targets as well as the strategies necessary for actualizing set goals • Ensure compliance with all external and internal regulations/laws on client-company relationship • Analyze industry trends to identify developments in client relations and adjust accordingly • Maintain contact with clients through calls, emails, and arranged meetings to update them on product offers and ensure they are satisfied with received product/service • Assist clients in selecting choice products, managing budgets, and arranging personal conditions for purchase of products • Carry out analysis to identify opportunities for expanding customer base and improving sales • Assist in addressing client complaint as well as resolving issues or challenges with received product • Research and build relationships with new clients. • Set up meetings between client decision makers and company’s practice leaders/Principals. • Plan approaches and pitches, Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. • Participate in pricing the solution/service. • Develop marketing communications campaigns. • Manage the development of marketing and communications strategy.
Business Development ManagerFull Time
Nakheel Real-estate Group –Dubai
Jun 2011 - Jan 2016 -4 yrs, 7 months
United Arab Emirates , Dubai
- Job Details:• Developing the marketing strategy for the company in line with company objectives • Develop, implement, and manage the company's advertising strategy, both from a business, Sales and technical perspective • Develop budgets and projections for advertising • Communicating, maintaining and developing client relationships • Managing supplier relationships • Manage and support editorial and designer’s team, social media accounts and posting relevant content. • Negotiating agreements with outside sales representatives • Managing the development of sales materials, including media kits • Responsible for managing a group of advertising sales representatives • Direct, control & give strategic guidance to the management and staff to ensure that the organization achieves its mission and objectives through directing and controlling the work and resources of the organization • Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales • Identifying new business opportunities & expanding the clients’ portfolio • Expanding lines of business and diversifying into other potential areas of opportunity • Promoting the company services • Preparing regular management reports on the projects status • Development, production and delivery of projects from proposal right up to delivery • Preparing detailed proposals and contracts taking full ownership for the projects assigned • Establish and maintain effective formal and informal links with major suppliers, relevant government departments and agencies, local authorities and the key decision-makers to exchange information and views and to ensure that the organization is providing the appropriate range and quality of services • Monitor and report on activities and provide relevant management information. • Carry out market research, competitor and customer surveys • Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes • Manage the external marketing agency activities of telemarketing and research
Business Development Manager, Managing DirectorFull Time
Global Village World Dubai UAE
Jun 2002 - May 2011 -8 yrs, 11 months
Egypt , Cairo
- Job Details:• Develop pricing strategies, balancing firm objectives and customer satisfaction. • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections. • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers. • Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities. • Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies. • Consult with product development personnel on product specifications such as design, color, and packaging. • Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. • Analyzing potential strategic partner relationships for company marketing • Preparing budgets and estimates for components of the advertising campaign • Managing the planning and preparation of promotional matter, ensuring that it is consistent with the advertiser's marketing strategy • Meeting with clients and officials across departments to coordinate campaigns • Scrutinizing, copying, and editing promotional material and ensuring it conforms to guidelines • Forming and negotiating contracts • Coordinating activities across the various departments of the agency • Developing contacts for promotional campaigns • Collecting and sorting information to build advertising campaigns • Overseeing the results of campaigns to determine their effectiveness • Depending upon the agency or employer, the advertising manager may also have to perform the following duties: • Supporting presentations and product demonstrations when launching new campaigns • Motivating and mobilizing the campaign team to meet objectives • Drawing up and implementing advertising strategies for companies and clients • Training the sales team on sales techniques and giving advice. • Ensuring the sales team update the CRM effectively with all appropriate data. • Performance managing underperforming members of the sales team. • Overseeing all marketing activity and ensuring it fits with the marketing strategy.
Senior Check in AgentFull Time
Emirates Airline –Dubai
Jan 1998 - May 2002 -4 yrs, 4 months
United Arab Emirates , Dubai
- Job Details:• Support, coach, develop and motivate all team members, and peers, to build morale and ensure • Excellent discipline and grooming standards • Motivate and encourage the Supervisors and frontline staff to come up with bright ideas and Generate Service Improvement Feedback (SIF). • Plan and control, the `real-time deployment of Flight Supervisors and the front-line staff, in order To ensure that all service areas for Emirates flights are effectively manned. Maintain liaison with Airport Services Manager and Manager Airport Services. • Coordinate with Hotels, Airport Authorities, and internal Departments like EMACS, Baggage Services, Airport Authorities such as Police and Immigration, in order to secure special arrangements to assist Airport Services Manager / Supervisor Airport Services to effectively deal with demanding situations. • Deal with customer complaints directly, identify the problem area and provide speedy service Recovery steps in case of service or product failure by outstations, travel agents or handling agents • Conduct Audits on Baggage Claims to ensure that passenger claims are settled as per Emirates Policy. Co-ordinates with Central Baggage Tracing & Customer Affairs & Service Audit Department On important & urgent matters • Takes immediate and direct corrective action with any station which is not following agreed and Published mishandled baggage tracing procedures. In cooperation with the regional MGS&C ensures That adverse trends are discontinued, in consultation with the Customer Affairs & Service Audit, Security & Training departments should the matter appear to be ongoing.
Education
Bachelor's Degree in business admenstration
Ain Shams University (ASU)Jan 1996
Languages
English
Fluent