KEVIN BRIGHTONE OCHIENG

• Diploma in BUSINESS ADMINISTRATION

  The Co-operative University of Kenya Jan 2022

.Successfully resolved 100% of customer queries and complaints within the required timeline, improving customer satisfaction. • Implemented debt collection procedures resulting in a 20% increase in successful recoveries within June 2023. • Conducted a comprehensive market analysis, identifying potential product enhancements and presenting recommendations to the management. .Maintained an accurate and up-to-date database of customer accounts, ensuring the timely and accurate reporting of account statuses. • Received recognition for outstanding performance in debt collection. • Collaborated with the sales team to identify potential high-risk accounts and implement proactive measures, reducing bad debt write-offs by 25%. .Generated a sales pipeline of 100+ potential customers, resulting in a 30% conversion rate and additional sales opportunities. • Consistently achieved a high conversion rate of 80% from sign-ups to closed sales, surpassing company benchmarks.