
Khaled Hani Abdelaziz
IT Technical Network Engineer
Heliopolis, Cairo, EgyptWork Experience
IT Technical Network EngineerFull Time
- Job Details:• Provide Technical support across a diverse range of technology from end user support to complex server and network problems to ensure maximum possible service availability and performance • Managing and maintaining wireless networks User accounts, Shared folders structure security and permission management • Handle/Troubleshoot all the (Printers, Faxes, Scanners, photocopiers) machines. • Provide users with up to date system and security knowledge awareness sessions. • Implementing all new upgrades and updates for the available systems. • Handling all necessary workstation OS installations and all updates • Stay current with system information, changes and updates • Installation of (1st Fix) for Cable trays, Cable trunks, PVC conduits, EMT conduits, RGS conduits, Flexible pipes and boxes for those systems on site. • Fire alarm system (FAS) • Public address system (PAS) • Closed Circuit TV System (CCTV) • Structure Cabling System (SCS) • Public identification of access control system (PIACS) • Building Management System (BMS) • Internet Protocol Television (IPTV). • Intrusion system (IDS). • Overlook the project installation and making sure that it meets the technical design. • Monitor and supervise all the Electrical, Low current and BMS works performed in the site according to the approved shop drawing & method of statement. • Following inspection process and submit a daily report to the top management. • Working in some Digital/Instrument Technician & maintenance activities • Preparing and working on Integration of Systems on site. • Assist plants with defined repairs, modifications of electrical equipment. • Demonstrate knowledge of applicable engineering specifications, equipment repairs, equipment protection strategies and safety standards required. • Daily follow-up for Subcontractors of Electrical, Mechanical and Low Current performance and submit notes to the top management enclosed a daily report. • Daily visits for the project site to follow and evaluate work performance. • Count and evaluate project equipment based on daily inspection process. • Other technical tasks to be assigned based on top management instructions.
IT Technical Support \ Help DeskFull Time
- Job Details:• Troubleshoot employees’ related branches IT Network, infrastructure, and software and hardware problems to ensure smooth operational efficiency & report to senior technical support engineer if any upgrades are needed. • Execute plan of new IT Solutions. • Responsible for coordinating the construction, maintenance, expansion of the company computer systems, installation and support of equipment in a Microsoft Windows environment. • Perform tasks on Active Directory (create new groups, users and security permissions) • Check electrical safety on computer equipment. • Run network applications to support system and users. • Install and configures computer and systems. • Handle/Troubleshoot all the (Printers, Faxes, Scanners, photocopiers) machines. • Maintain the hardware and software inventory to satisfy the company needs reading technology equipment. • Install different hardware and software for the employees to help facilitate their operational efficiency and workflow. • Handle the incident management for purposes of maintaining records and problem solving. • Update the operational level agreement to ensure that recurring problems are minimized and submits any other reports when requested to facilitate decision making. • Participate in any enhancement project in order to ensure company infrastructure reliability. • Attend monthly and weekly meetings to discuss work performance and meeting the service level of closing people requests, and suggest new ideas for more enhancement of work performance. • Go for outdoor visits to let the company customers familiar for the new systems we normally create to ease the work cycle for them. • Train people internally for the new databases/ programs created by the company.
Education
Computer Science in Computer Science
British University in Egypt (BUE)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
English schoolJan 2007
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
CCNA
Global Knowledge·2015IT Help Desk
Aramex INternational·2010IT Technical Support
Orange Business Services·2008