karim Hamdy ElToukhy

Senior Manager Sales OperationsFull Time

• Job Details:Regional Sales manager for Egypt Managing Egypt office with direct report to Headquarters, Egypt team is divided into two teams; Sales team: launching application in Egyptian market through prospection and researching areas to expand network of users. Daily reporting on areas to innovate application to adapt to Egyptian market. Adding very aggressive targets and creating the fun and competitive environment for the team to invade the market. Recruited monthly 50/60 new merchants. Operations and customer success team: Managing and retaining current merchants by onboarding, training on application and profile enhancement, follow up on inactive users to ensure bundle renewal and increase transactions. This is achieved by detailed reporting through data analysis and constant feedback from sales team. -Managing team of 12+

Senior Business Development ManagerFull Time

• Job Details:Strategic account planning, leveraging our product and service capabilities, driving profitable business growth. -Increasing quarter profit by 20% by signing top merchants with remarkable transactions. -Set sales growth targets with clients and ensure end-to-end account profitability and growth of key accounts assigned. -Daily management planning of inventory for both consignment and outright-purchase stocks, maximizing sales, while leveraging on e-marketplace campaigns and brand’s marketing, promotional campaigns. -Regular business reviews with key clients with detailed reports to ensure that key performance indicators are met and strategize to improve KPIs.

Key Account ManagerFull Time

• Job Details:Managing category C accounts (3000+ doctor) which includes, revenues(monthly invoices), churn, customer experience with patients, business development (promoting new features and sponsored Ads) -Managing team of 3 ( 2 customer success agents and one direct sales). with this team we were able to reach out to Doctors and resolve most of patients complaints within the SLA and apply penalties in order to deliver better patient experience. -Building and maintaining good relationships with doctors based on trust and respect. -Researching and studying behavior of doctors and patients to initiate new ideas and features to improve experience and increase network. -Outstanding record of achieving monthly target