KARIM ATEF MOHAMED

IT Help DeskFull Time

• Job Details:• Provide technical support to end-users via phone, email, and remote assistance. • Diagnose and resolve hardware, software, and network-related issues. • Install, configure, and troubleshoot operating systems, applications, and hardware. • Manage firewall and security software in computers and networks to maintain privacy and security. • Resolves connectivity issues with internet service providers. • Manage and prioritize service tickets, ensuring timely resolution and customer satisfaction. • Assist with the setup and maintenance of IT equipment (computers, printers, etc.). • Network Monitoring Though Software such as Zabbix-Network Monitoring. • Setting up users account, permission and Passwords. • Offer advice on best practices for system and software usage. • Escalate unresolved issues to second layer or specialized teams. • Perform regular updated to ensure that the system is running smoothly with end-users. • Collaborate with other departments to improve internal IT processes and systems.