KARIM GHARIB
IT and VAS Senior Manager at EPIC
Nozha, Cairo, EgyptWork Experience
IT and VAS Senior ManagerFull Time
- Job Details:Heading Information technology department (acting CIO) , reporting to CTIO, responsible for development , support and operation of below areas • Revenue management and Business intelligence (Billing, payment, charging, mediation, provisioning, ERP and DWH) • CRM and integration (internal development, CRM, middleware, sales, portal and mobile App) • Infrastructure and service desk (Systems and DB administration, storage and help desk) • VAS (SMS, voice mail and MCN, welcome SMS, external services subscriptions and device management)
Billing and Payment ManagerFull Time
Etisalat Egypt
Apr 2013 - Jan 2018 -4 yrs, 9 months
Egypt , Cairo
- Job Details:Managing billing and payment team considering main below functions • Billing and provisioning system, BSCS - CBIO • Online payment solution Telepin • Digital wallet solution (MasterCard)
Billing Technical ExpertFull Time
Etisalat Egypt
Mar 2007 - Apr 2013 -6 yrs, 1 month
Egypt , Cairo
- Job Details:As a part of pre-launch team and since joining Etisalat as a Senior System Analyst then being Billing Technical Expert (2009) I was involved of Etisalat major moves and related IT activities
Billing System AnalystFull Time
Vodafone Egypt
Mar 2005 - Mar 2007 -2 yrs
- Job Details:As a part of Billing development team I was involved in • Billing System Upgrade (2006) • New Products and services assessment , development and 2nd line support • Bill Cycle Management • Vendor Communication
Education
Master's Degree in Business Adminstration
Edinburgh Business schoolJan 2010 - Jan 2012 - 2 yr
BACHELOR DEGREE IN COMPUTER SCIENCE in Computer Science
Ain Shams University (ASU)Jan 1999 - Jan 2002 - 3 yr
Achievements
• Information Technology department restructure and smooth implementation of NJJ group strategy • Leading IT transformation project (billing and CRM) relying on open source Software, Microservices architecture and Agile project management • Enhancing OPEX/CAPEX planning and related cash allocation • Applying Agile project management concepts for IT projects • Successful launching of new company brand considering all company systems as well as Value added services • Optimizing, tuning and migrating Oracle DBs to Exadata7 • Building new virtualized IT infrastructure • Optimizing Microsoft licenses to secure needed productivity tools with minimum cost • securing redundancy for critical IT systems • upgrading/replacement of VAS/IT outdated systems • Full replacement of internal employees productivity tools with smooth rollout • Smooth enabling for work from home tools/systems for 100% of epic employees • Successful implementation of Remedy as the main trouble ticketing system for epic
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
PMP
PMI·2010