Basic Info

Mohamed Mahmoud

1 year

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Data Center Technical Support Engineer at ECC

Experience Details

Data Center Technical Support Engineer

IT/Software Development

Entry Level

• Install, upgrade and configure computer systems.
• Diagnose hardware/software faults and solve technical problems.
• Monitor system stability, manage and configure systems monitoring with SCOM 2012.
• Answers customer’s inquiries & fulfills their technical requirements regarding offered services in a timely manner.
• Regulate and control the Datacenter access either for persons or equipment according to the operation Department procedures.
• Escalate major problems or requests to other operations groups.
• Follow up the pending requests with the other operations groups.
• Coordinates activities with network services, or other information systems groups.
• Organize and Maintain the Datacenter inventory and assets.
• Coordinating hardware repairs with the vendors.
• Receive and deliver the customer equipment.


Company Details

ECC

6 October, Giza, Egypt

101-500 employees

Computer Networking

N/A

Mar 2016 to present (9 months)
Technical Support Engineer at Quality Technology

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

• Design, install, configure and test IP based networking hardware including, switches, routers, IP surveillance & access controls.
• Install, configure and test IP-based surveillance software on to server platforms.
• Providing the whole Surveillance plan from scratch that meets the highest security levels to the customer.
• Troubleshoot and diagnose networking issues including physical cabling, networking components, switching & routing issues.
• Planning and design IP networks including LAN and WLAN.
• Design and install IP Telephony systems with Avaya technologies.


Company Details

Quality Technology

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Aug 2015 to Mar 2016 (7 months)
MCIT Scholarship Information Security Professional (intern) at Computek

Experience Details

MCIT Scholarship Information Security Professional (intern)

IT/Software Development

Entry Level

• Network Fundamentals.
• Security Fundamentals.
• Installing and Configuring Windows Server 2012.
• Administering Windows Server 2012.
• Configuring Advanced Windows Server 2012 Services.
• Designing and Implementing a Server Infrastructure.
• Implementing an Advanced Server Infrastructure.
• CEH: Certified Ethical Hacker Version 8.


Company Details

Computek

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Dec 2014 to Mar 2015 (3 months)
IT Sales Account Manager at ProMISE Service

Experience Details

IT Sales Account Manager

Sales/Retail

Entry Level

Responsibilities:
• Developing effective sales plan and create new channels.
• Understanding customer's diverse specific business needs & applying product knowledge to meet those needs.
• Responding to tender documents and prepare solution proposals.
• Making technical presentations and demonstrating how a product meets client needs.
• Developing long-term relationships with clients through managing and interpreting their requirements.

Skills Acquired:
• Ability to work under pressure for long time.
• Ownership and commitment for carrying responsibility.
• Share knowledge and team work.
• Self-Motivation.
• Excellent Presentation skills.

Experience Acquired :
• Good knowledge of operating systems (Linux, UNIX, Solaris …).
• Solid understanding of SAN and NAS.
• Solid understanding of Dell products (Servers, Storages …).
• Knowledge of Backup Systems & Virtualization (VMware ...).


Company Details

ProMISE Service

Cairo, Egypt

11-50 employees

Computer Hardware

N/A

Apr 2013 to Dec 2014 (1 year 8 months)
IT Corporate Sales at Egypt Laptop

Experience Details

IT Corporate Sales

Sales/Retail

Entry Level

Responsibilities:
• Creating new channels for increasing sales revenues.
• Developing long-term relationships with clients through managing and interpreting their requirements.
• Providing pre-sales technical assistance and product education.
• Meet customer to understand user requirements & site survey.
• Customers' presentations & clarifications.

Skills Acquired:
• Communication Skills.
• Persuasion Aptitude.
• Ability to Coordinate Activities.
• Maintaining Self-Confidence.


Company Details

Egypt Laptop

Cairo, Egypt

51-100 employees

Computer Hardware

N/A

Feb 2012 to Apr 2013 (1 year 1 month)

Education

BSc in Computer Science

Education Details

BSc

Computer Science

Higher Institute of Computing and Information Technology, Egypt

B / Very Good / 75 - 85%

Programming Software Engineering(1,2) Network Data Structure Database Artificial Intelligence Computer Vision Computer Security System Design System Analysis Mathematics(1,2,3) Algorithms

N/A

Higher Institute of Computing and Information Technology
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Experimental Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Experimental Language School
2007

Certifications

Certificate details

Oracle Database 11g SQL Administration

Oct 2014

N/A

N/A

N/A

Computek

N/A

Certificate details

MTA: IT Infrastructure

Dec 2014

N/A

N/A

N/A

Computek

N/A

Certificate details

MSCA: Windows Server 2012

Jan 2015

N/A

N/A

N/A

Computek

N/A

Certificate details

MSCE: Server 2012 Infrastructure

Feb 2015

N/A

N/A

N/A

Computek

N/A

Certificate details

CEH: Certified Ethical Hacker

Feb 2015

N/A

N/A

N/A

Computek

N/A

Training and Courses

Training/Course Details

Diploma In Programming (Visual Basic, ADO.NET, SQL Server)

Oct 2009

YAT

N/A

Training/Course Details

Technical Support

Sep 2008

In PMS Company

N/A

Training/Course Details

Oracle ERP (Supply Chain Management).

Feb 2012

Next Academy

• Inventory Module • Purchasing Module • Order Management Module • Manufacturing Module

Training/Course Details

Oracle Database Administration

Oct 2014

Egabi

• Introduction to SQL. • Workshop I. • Workshop II.

Training/Course Details

MCIT Scholarship Information Security Professional

Feb 2015

Computek

• Network Fundamentals. • Security Fundamentals. • Installing and Configuring Windows Server 2012. • Administering Windows Server 2012. • Configuring Advanced Windows Server 2012 Services. • Designing and Implementing a Server Infrastructure. • Implementing an Advanced Server Infrastructure. • CEH: Certified Ethical Hacker Version 8.

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Profile Skills and Keywords

ASP.NETAnalyticalArabicBusiness DevelopmentC#CEH: Certified Ethical HackerChessCommercial SalesComputer HardwareComputer NetworkingComputer ScienceData Center Technical Support EngineerDiploma In Programming (Visual Basic, ADO.NET, SQL Server)ERPEnglishEnterprise Architecturec For Software EngineeringFamilyFootballHard WorkerHave My Own BusinessITIT Corporate SalesIT Sales Account ManagerInformation Technology ServicesLeaderMCIT Scholarship Information Security ProfessionalMSCA: Windows Server 2012MSCE: Server 2012 InfrastructureMTA: IT InfrastructureMicrosoft CompanyOracle CompanyOracle Database 11g SQL AdministrationOracle Database AdministrationOracle ERP (Supply Chain Management).Problem SolverRetailSQLSalesSocialSoftware DevelopmentTechnical SupportTechnical Support Engineer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SQL

SQL

: Advanced

: Extreme - I love it!

:

1-3 years

C#

C#

: Intermediate

: Extreme - I love it!

:

3-5 years

ASP.NET

ASP.NET

: Intermediate

: Extreme - I love it!

:

1-3 years

Enterprise Architecturec for software engineering

Enterprise Architecturec for software engineering

: Intermediate

: Extreme - I love it!

:

1-3 years

ERP

ERP

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Commercial Sales

Commercial Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Problem Solver, Social

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