Basic Info

Junaid Mahmood

12 years

Doha, Qatar

Bachelor's Degree

Manager

Work Experience

IT Manager at Design International

Experience Details

IT Manager

IT/Software Development

Manager

I solely managed the IT systems for this award winning architecture company based in London
with also a supportive role for the international offices. I was responsible for the day-to-day
management of the office IT systems which included: converged network infrastructure, Windows
Server(s) and Exchange Server, IP Telephone System, Windows/MAC desktops/laptops and
mobile devices. I also managed the network performance and security. I was responsible for data
security, back-ups and disaster recovery planning. I prepared and managed the IT budget
including system upgrade plans and maintenance contracts. I provided end-user support and
troubleshooting, set up computer hardware/software for team members as and when required.
Supported internal projects with IT input/expertise. Compiled and maintained IT documentation
such as network diagrams, inventories, licensing compliance and user policies/procedures.


Company Details

Design International

United Kingdom

51-100 employees

Architectural and Design Services

N/A

Mar 2015 to Apr 2017 (2 years 1 month)
IT Technician at Howe Robinson

Experience Details

IT Technician

IT/Software Development

Experienced (Non-Manager)

Worked in a team of 3 for a global shipbroking company providing server, desktop and remote IT
support to 200+ demanding users located in offices all over the world. I was the ‘go to’ person
that dealt with all problems. I regularly dealt with issues on Blackberry, iPhone, Android & tablet
devices, HP printers, Canon photocopiers, MS Office 2010, Windows 7, Server 2008, Exchange
2007, Active Directory, Terminal Services, SQL, Lucent-Alcatel IP telephone system and firewall
problems. I constantly used vMware vSphere client for our virtualisation server environment and
for security it was AVG/Kaspersky and the Integra32 Security System. I built computers from
ghost images using Acronis True Image and carried out software/hardware upgrades. I made sure
backup jobs were setup which ran every night and was on call 24/7 in case of any IT
emergencies. I liaised with software/hardware vendors in case any troubleshooting was required.
I worked on tight deadlines and under a very busy environment. I reported directly to my IT
manager with any issues (and helped in all project work) and took charge for 4 months when he
wasn’t present. It was a very hands-on-approach role supporting users at all directorate levels.


Company Details

Howe Robinson (multinational)

United Kingdom

101-500 employees

Other - Not Classified

N/A

Sep 2011 to Mar 2015 (3 years 6 months)
IT Support Manager at Muscular Dystrophy Campaign

Experience Details

IT Support Manager

IT/Software Development

Entry Level

This was a standalone position so I was the face of IT and single-handedly provided 1st/2nd/3rd
line/level desktop & remote support in a mixed environment of Microsoft Windows PC’s and Apple
MAC’s (OSX) for 90+ employees located at HQ and around the UK. I travelled to other offices
when IT issues couldn’t be fixed remotely. I handled all user problems & ensured all systems were
fully operational. I administered Active Directory (user/group creation, policies), MS Exchange, MS
Dynamics (Frx, Reports), SQL Server, File Server (security, permissions) and Citrix/MS Terminal
Services. I also dealt with technical issues with our CRM database (Raisers Edge), a bespoke
grants database & liaised with 3rd party suppliers to resolve issues. I had budget responsibility &
purchased IT equipment after thorough investigation, installed specific software for colleagues,
backed-up mission critical data using Symantec backup software, created ‘step-by-step’ manuals
& provided IT training to staff. I also looked after and kept an asset log of all the mobile devices
and their usage including landlines, laptops, USB data sticks, laser/inkjet printers and tried to cut
down costs and find cheaper alternatives wherever possible. I managed IT volunteers as and
when recruited and reported directly to the directors where I suggested systems for the benefit of
the charity. I led and was involved in several IT projects such as telephone system replacement,
LogMeIn rollout, centralised printing, Wi-Fi connectivity, IT infrastructure move due to office
relocation, desktop replacements, video web conferencing and the management of BES Server.


Company Details

Muscular Dystrophy Campaign

United Kingdom

51-100 employees

Non-Profit Organizations

N/A

Sep 2005 to Sep 2011 (6 years)

Education

BSc HONS in Information Systems

Education Details

BSc HONS

Information Systems

University of Westminster, United Kingdom

C / Good / 65 - 75%

Internet Programming; Project/

N/A

University of Westminster
2001 - 2005
High School - Other

High School Details

Other

Valentines

United Kingdom

2001

C / Good / 65 - 75%

N/A

Valentines
2001

Training and Courses

Training/Course Details

CompTIA Server+

Jul 2013

QA

N/A

CompTIA A+ at QA
Sep 2010

Training/Course Details

CompTIA A+

Sep 2010

QA

N/A

Training/Course Details

Managing SQL Databases

Sep 2007

QA

N/A

Training/Course Details

Supporting Users on XP

Jan 2010

QA

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicArchitectural And Design ServicesCompTIA A+CompTIA Server+CreativeEnglishHard WorkerHowe RobinsonITIT ManagerIT Support ManagerIT TechnicianInformation SystemsInteractiveMS OfficeManaging SQL DatabasesNon-Profit OrganizationsOther - Not ClassifiedSoftware DevelopmentSportsSupporting Users On XPSupportiveUrduWindows OS

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Windows OS

Windows OS

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Creative, Interactive, Supportive

Online Presence

http://www.linkedin.com/pub/junail-mahmood/39/a25/145

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