Julia Hanna – Technical Support at Oto Courses

Work Experience

Student Success SpecialistFull Time
Apr 2023 - Present -2 yrs, 2 months
Egypt , Cairo
- Job Details:Provide a variety of support services for students to assist them in achieving their goal of receiving their certificate and to handle all of their technical and non- technical issues.
Technical SupportFull Time
Nov 2021 - Present -3 yrs, 7 months
Egypt
- Job Details:Working from home to handle Customers’ inquiries through Facebook pages, In addition to helping the teachers in their technical issues through Teams Channels, moreover to resolve students’ problems in the courses and schedules through Intercom.

Souq Egypt (an Amazon Company)

Apr 2021 - Sep 2021 -5 months

Egypt , Cairo

Job Details:(Manages customer concerns with the objective of maintaining positive customer relationships with an organization. Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual).

Metlife insurance Company

Nov 2020 - Mar 2021 -4 months

Egypt , Cairo

Job Details:Prospecting for the clients that have the ability to make insurance, meeting them and convincing them with the suitable programs that fulfill their needs.

Organizer and Public relations member at SEG
Student Activity
Oct 2016 - Apr 2018 -1 yr, 6 months

I took TOEFL-IBT and TOEIC exams with high scores and received a scholarship after Thanwya Amma by Amideast organization.