JB
Joyce Benjamin
Customer Support Representative at jumia nigeria
Lagos, NigeriaWork Experience
Customer Support Representative
jumia nigeria
Nigeria
- Job Details:resolved escalated customer issues, ensuring timely resolution and customer satisfaction; collaborated with logistics departments to ensure timely delivery; responded to customer inquiries via phone, email, and chat, resolving issues on first contact; utilized crm software to track customer interactions and analyze behavior.
konga nigeria
Nigeria
- Job Details:packaged products according to company standards and customer requirements; maintained accurate inventory levels and reported discrepancies; operated packaging equipment safely and efficiently.
v-dile services
Nigeria
- Job Details:assisted with financial transactions, including invoicing and payment processing; coordinated with the finance team to prepare financial reports and budgets; implemented process improvements to increase efficiency and reduce errors.
Education
Bachelor's Degree in accounting
DELTA STATE UNIVERSITYJan 2014
Skills
- crm software (salesforce, zendes k and zoho)
- financial software (quickbooks)
- Microsoft Office (Excel, Word, Outlook)
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- ability to work under pressure and meet deadlines
- customer-focused with a strong commitment to satisfaction