Jovinade Abdou

Business Operations SpecialistFull Time

CRM AdministratorFull Time

Customer Care Coordinator & Sales Support OfficerFull Time

• Job Details:Sales Support Officer Responsibilities: - Provide support to the business where necessary in order to achieve forecast and sales targets which may include supporting colleagues within the operational team - Update and maintain prospects in CRM Tool and chase overdue prospects with the sales team, providing stats on prospects vs. orders received - Ensure customer satisfaction by timely responding to all customer requests so that customers find it easy to do business with Philips Healthcare - Attend conferences and exhibitions and carry out organizer duties where required - Respond to general sales inquiries via mail, fax or telephone escalating where necessary - Quotes and Tenders – provide support to team, processing quotes and preparing tenders, or providing quotation status overview to sales when necessary - Interaction with Marketing, Master Data and Order Desk to prepare QD output - Get QD output approved by relevant Approvers according to Delegation Matrix. - Ask Order Desk to place order based on Signed/Confirmed Commercial offer. Customer Care Coordinator Responsibilities - Answer customer calls and register them in the service management system - Determine the routing of the customer call depending on the customer’s request and contract obligations - Create service work orders if necessary - Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district - Order spare parts if required and inform FSE on delivery schedule - Inform Customers about the status of their call and make detailed appointments - Manage the progress of the customer call and escalate if service levels are in danger