Basic Info

Jovinade Abdou

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Care Coordinator & Sales Support Officer at Philips Healthcare

Experience Details

Customer Care Coordinator & Sales Support Officer

Customer Service/Support

Experienced (Non-Manager)

Sales Support Officer Responsibilities:
- Provide support to the business where necessary in order to achieve forecast and sales targets which may include supporting colleagues within the operational team
- Update and maintain prospects in CRM Tool and chase overdue prospects with the sales team, providing stats on prospects vs. orders received
- Ensure customer satisfaction by timely responding to all customer requests so that customers find it easy to do business with Philips Healthcare
- Attend conferences and exhibitions and carry out organizer duties where required
- Respond to general sales inquiries via mail, fax or telephone escalating where necessary
- Quotes and Tenders – provide support to team, processing quotes and preparing tenders, or providing quotation status overview to sales when necessary
- Interaction with Marketing, Master Data and Order Desk to prepare QD output
- Get QD output approved by relevant Approvers according to Delegation Matrix.
- Ask Order Desk to place order based on Signed/Confirmed Commercial offer.
Customer Care Coordinator Responsibilities
- Answer customer calls and register them in the service management system
- Determine the routing of the customer call depending on the customer’s request and contract obligations
- Create service work orders if necessary
- Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
- Order spare parts if required and inform FSE on delivery schedule
- Inform Customers about the status of their call and make detailed appointments
- Manage the progress of the customer call and escalate if service levels are in danger


Company Details

Philips Healthcare

Alexandria, Egypt, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Mar 2012 to Sep 2015 (3 years 6 months)
Customer Service Coordinator at Berlitz Language Centre

Experience Details

Customer Service Coordinator

Customer Service/Support

Entry Level

-Answering Phone calls and directing them to concerned parties
-Welcoming visitors and answering inquiries
-Receiving and sending emails on behalf of the administration
-Scheduling classes and informing the learners of the appointments
-Make sure the classrooms are prepared for the courses
-Perform basic bookkeeping, filing, and clerical duties.
-Market the courses and services the Centre has to offer
-Coordinating between the evening shift and the administration
-Prepare all needed reports and present them with high accuracy and on time.


Company Details

Berlitz Language Centre

Alexandria, Egypt

N/A

Education

N/A

Aug 2011 to Mar 2012 (7 months)

Education

Bachelor's Degree in Arts

Education Details

Bachelor's Degree

Arts

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mere de dieu

Egypt

2006

A / Excellent / 85 -100%

N/A

mere de dieu
2006

Certifications

DELF
May 2006

Certificate details

DELF

May 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Human Resources Professional Certificate

May 2016

AAST

N/A

Training/Course Details

Effective Professional Skills

Jan 2016

AAST

• Communication skills • Business writing • Business etiquette • Body language • Negotiation skills

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicArtsCustomer Care Coordinator & Sales Support OfficerCustomer ServiceCustomer Service CoordinatorCustomer-orientedDELFEducationEffective Professional SkillsEnglishFlexibleFrenchHealthcare And Medical ServicesHuman ResourcesHuman Resources Professional CertificateMicrosoft OfficeSocialSupportSupportiveTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Intermediate

: High

:

3-5 years

Human Resources

Human Resources

: Little knowledge

: High

:

Less than 1 year

Key Skills

Customer-oriented, Flexible / Adaptive, Social, Team Player, Supportive

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