Joustina Magdy Moussa

Logistics Team LeaderFull Time

• Job Details: Supervises/manages activities and performance of the Account Advisor’s  Handles Account Advisors needed for on-job training and coaching  Monitors transactions to ensure that QA standards are met  Ensures the Advisor’s KPI’s are met (daily/weekly/monthly)  Manages difficult calls by acting as first line of escalation  Coordinates, as needed with all supporting function to eliminate any problems affecting the operations  Adheres to all schedules (Advisors / operations / Monitoring) • Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors)  Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution  Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets  Logs and acts on client’s request  Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes  Ensures that end-user privacy policies are properly implemented  Ensures that Team members adhere to RCC policies  Performs other related duties  Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan.  Conduct process improvement opportunity on all assigned teams in order to maximize efficiencies and quality in service delivery and provide value added to clients.

Back Office SpecialistFull Time

• Job Details: Ensures that end-user privacy policies are properly implemented  Logs and acts on client’s request  Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes  Conduct process improvement opportunity on all assigned teams in order to maximize efficiencies and quality in service delivery and provide value added to clients.

Social Media SpecialistFull Time

• Job Details: Generate, edit, publish, and share daily content (Original text, image & Video) that builds meaningful connections and encourages community members take actions  Create editorial calendars and syndication schedules  Continuously improve by capturing and analyzing the appropriate social data metrics, insights and best practices, and best practices, and then acting on the information  Collaborate with other departments (Customer relation , Clients and ..etc.) to manage reputation, identify key players and coordinate actions  Stay up to date with latest social media best practices and technologies  Communicate with industry professionals and influencers Via social media