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Josyan Sabry
Call Center Agent at National Bank of Kuwait
EgyptWork Experience
National Bank of Kuwait
Aug 2023 - Present -1 yr, 10 months
Egypt
- Job Details:Assisted customers and VIP customers with inquiries about bank services, account status, and transaction details. Delivered high-quality customer service by resolving issues and escalating them to relevant departments when necessary. Connected customers with specialized personnel for complex banking services or requests. Processed complaints and requests through email, ensuring swift communication with other departments and branches. Developed a strong understanding of banking products and services, contributing to a personalized customer experience.
Education
Bachelor's Degree in Physics
Ain Shams University (ASU)
Skills
- Problem solving and decision-making
- Time management and multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- Strong communication and interpersonal skills
- Customer oriented approach
- Positive and proactive attitude
- Commitment to continuous learning and skill development
- Ability to work under pressure
- Adapt quickly to new processes and systems
- Strong attention to detail
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Languages
Arabic
FluentEnglish
Advanced