joseph mansour george

Operation Assistant ManagerFull Time

• Job Details:•Ensure the operation task are well covered such as preparing all group documents for the vendors and the trip leaders including Pre-trip briefing with trip leader . • Handle all logistics in case of emergency ,communication with Boston for flights back in the US.Quality correspondence and inquiry response with Home office in USA. • coordinating with suppliers / hotels to provide the best customer experience during his stay. • Supervise Bookings and confirmations special arrangements for individual passengers. • Provide sales updates to suppliers on Monthly/weekly basis. • liaising with coach operators, airlines, hoteliers and resort reps. • agreeing service levels, contracts and costs. • confirming customer names with airlines/hotels. • providing pricing information. • handling bookings, invoicing and issuing of tickets. • Issuing & monitoring invoices for the suppliers / hotels to achieve the most income to the company. • Confirm all the booking done by our company to provide a smooth check in & out for the customer. • Contract & Book under the country manager supervision , all the services with the local suppliers prior to the start of the season ( such as hotels,bus companies,restaurants,local guides,transfers,..etc). • Reviewing all group and guide travel expenses ,collecting and filling all end of trip documents . • Resolve quality issues and handle relations with suppliers (Bus companies,Hotels,Local restaurants, Local guides... etc).

Operation CoordinatorFull Time

• Job Details:•Ensure the operation task are well covered such as preparing all group documents for the vendors and the trip leaders including Pre-trip briefing with trip leader . • Handle all logistics in case of emergency ,communication with Boston for flights back in the US.Quality correspondence and inquiry response with Home office in USA. • coordinating with suppliers / hotels to provide the best customer experience during his stay. • Supervise Bookings and confirmations special arrangements for individual passengers. • Provide sales updates to suppliers on Monthly/weekly basis. • liaising with coach operators, airlines, hoteliers and resort reps. • agreeing service levels, contracts and costs. • confirming customer names with airlines/hotels. • providing pricing information. • handling bookings, invoicing and issuing of tickets. • Issuing & monitoring invoices for the suppliers / hotels to achieve the most income to the company. • Confirm all the booking done by our company to provide a smooth check in & out for the customer. • Contract & Book under the country manager supervision , all the services with the local suppliers prior to the start of the season ( such as hotels,bus companies,restaurants,local guides,transfers,..etc). • Reviewing all group and guide travel expenses ,collecting and filling all end of trip documents . • Resolve quality issues and handle relations with suppliers (Bus companies,Hotels,Local restaurants, Local guides... etc).

Senior Operation ExecutiveFull Time

• Job Details:-Handle Airline ticketing and Online Hotel reservations. -Handle holidays packages for groups and individuals. -Handle tailor made requests. -Preparing quotations and itineraries. -Handle contracting with hotels. Following up & updating hotel rates on online systems. -Handle arrangements for Ticket, transportation, accommodation, tours and activities. -Interact with clients over Phone, E-mail. Handling invoices and issuing of vouchers. Dealing with customer queries, complaints, and make alternative arrangements for customers. -Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction. -Perfect promotion of the company's tourism services through holding daily international cold calls and online correspondence with the clients. -Planning client's incoming tours, taking care of their requirements concerning place of interest, mode of transport preferred, period of stay, budget allocated, and other activities to be performed at the location and provide customized services as per the requirements of each client. -Identify and evaluate various options available for travelling and accommodation –In collaboration with the ticketing and contracting executive -and formulating the final quotation to the client Arranging the tour, confirming customer names with airlines/hotels and finalizing the tour program. If required, the tour operator might visit the location to make sure of the client will be enjoying the best quality service. -Perfect coordination with the tour leaders to make sure that the client does not face any snags in the tour and all glitches are avoided. -Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained. -Collecting regular customer feedback, evaluating them and take necessary actions if the services are not offered as per expectations of the customers. -Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions. -Investigating clients favorable future trends in tourism and offer recommendations to top management. -Prepare commercial invoices to the client And the accounting.