
Joseph Nagui Fakhry
Deputy Training Manager at NAOS
Shubra, Cairo, EgyptWork Experience
Team Leader and TrainerFull Time
- Job Details:Job Description Lead team from about 25 agents. Be sure that every agent reach his target with high level of quality Enforce the rules Support the agent when he faced problem during the call Required Qualifications High performance ( score - quality ) Very Good English Leader ship skills Communication skills A high knowledge of the products Handel difficult situations
Education
Bachelor's Degree in Faculty of Art - French Departement
Ain Shams University (ASU)Jan 2005 - Jan 2020 - 15 yr
High School - Thanaweya Amma
College De La SalleJan 2005
Languages
English
FluentFrench
Advanced
Training & Certifications
Project Management Diploma
RITI·2014HRM
NGC Academy·2013Training of trainer
Wales University·2013