Basic Info

Joseph Fakhry

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Deputy Training Manager at NAOS

Experience Details

Deputy Training Manager

Administration

Experienced (Non-Manager)

N/A


Company Details

NAOS

Cairo, Egypt

More than 1000 employees

Consumer Services

www.naos-marketing.com

Oct 2016 to present (2 months)
Team Leader and Trainer at Naos Marketing

Experience Details

Team Leader and Trainer

Customer Service/Support

Experienced (Non-Manager)

Job Description
Lead team from about 25 agents.
Be sure that every agent reach his target with high level of quality
Enforce the rules
Support the agent when he faced problem during the call
Required Qualifications
High performance ( score - quality )
Very Good English
Leader ship skills
Communication skills
A high knowledge of the products
Handel difficult situations


Company Details

Naos Marketing

Cairo, Egypt

501-1000 employees

Consumer Services , Market Research

www.naos-marketing.com

May 2011 to Jan 2014 (2 years 8 months)

Education

Bachelor's Degree in Faculty of Art - French Departement

Education Details

Bachelor's Degree

Faculty of Art - French Departement

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2020 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

2005

B / Very Good / 75 - 85%

N/A

College De La Salle
2005

Certifications

Certificate details

Project Management Diploma

Aug 2014

N/A

N/A

N/A

RITI

N/A

Training and Courses

Training/Course Details

HRM

Nov 2013

NGC Academy

N/A

Training/Course Details

Training of trainer

Sep 2013

Wales University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationCommunicatorConsumer ServicesCustomer ServiceDeputy Training ManagerEnglishExcelFaculty Of Art - French DepartementFrenchHRMMarket ResearchMicrosoft Office ( Word - Power Point - Excel )OrganizerPresenterProject Management DiplomaSupportSupportiveTeam Leader And TrainerTeam PlayerTraining Of Trainer

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office ( Word - Power point - Excel )

Microsoft Office ( Word - Power point - Excel )

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Excel

Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Presenter, Organizer, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/joseph-nagui-342a2883

Like Joseph`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Joseph's full profile and find more great talent and professionals to join your team.