profile-img

Joseph Wagih Henry

Passionate to Travel, Marketing & Sales

Heliopolis, Cairo, Egypt

Work Experience

  • Public Relations & Communications ExecutiveFull Time

    Larsen & Toubro Limited - Qatar

    Nov 2015 - Oct 2019 -3 yrs, 11 months

    Qatar , Doha

    • Job Details:• Defined, formulated and executed the PR campaigns and strategies within the organization’s guidelines delivering the PR frame work complying with client’s key standards and developments. • Communicated and coordinated all the required public communications plans, activities and marketing and partnerships opportunities to company’s leadership to winning new businesses, assisting in planning, set short-term visions and communicated company’s positive image along with growth opportunities in compliance with the company’s vision. • Developed and updated the company’s effective relationships with media contacts & PR partners, consultants, designers, journalists, Radio anchors & online media with monitoring plans. • Created communications list of local media partners, following the client’s and company’s communications guidelines ensuring the communication with external audience. • Regularly coordinated periodic meetings, agendas and calendars with client’s and consultant’s representatives ensuring on-time delivery of progress reports. • Planned periodic campaigns and budgets, enriched the social media kits development, managed the project’s editorial team, created and proofread written material in English and Arabic, seeking high-level quality placements and attended media briefings. (Material could be provided) • Shot & conducted interviews and testimonials with external stakeholders, VIPs (Royalties) and public figures to share their opinion about the project’s success and milestones with the public. • Ensured internal initiatives and competitions are communicated to the employees and internal stakeholders in line with the HR guidelines. • Successfully coordinated and planned the opening event of the project (Created brief, Venue Location, Budget, managed spokespeople, Branding standardization Material, curate Guest list, invitations, Printed material, offline press conference, media coverage .. etc). • Created tactical and engaging plans & collaborative activities for the project’s employees, engaging periodically according to the calendar and plan. • Built and maintained a positive image in response to issues and crisis (newspaper journalists and other media) complaints & inquiries, set professional clarification and plans in the reply process. • Externally communicated marketing strategy in line with organization’s vision, objectives, raised organization’s brand awareness and values leading the communications resources. • Involved the residents and stakeholders, influenced them taking a project overview tour to highlight the main entrances and exits of the new road in the coordinated client’s workshops. • Coordinated tasks with colleagues in various BU across the client’s network to align with the organization’s internal communications plans. • Worked closely with other projects’ PR members in addition to supporting Client’s PR team to develop the resources and keeping the plans aligned across the state. • Worked and contributed with the tender team and contributed in preparing the needed documents and participated in pitching a new project’s proposal. • Maintained ongoing long professional and strategic relationships with upscale stakeholders and decision makers, keeping track of the work-in-progress of the project and tracked/communicated the PR results and reports. (Monthly, Quarterly & Annual).
  • Corporate Accounts ManagerFull Time

    Hammock Tours

    Jul 2014 - Aug 2015 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:- Receiving and filtering travel request from our corporate partners in order search for the accommodation or Flights they need per requests. - Process and confirm the bookings after setting the required dates and destinations. - Following up with the new and ongoing request ensuring clients are getting their desired expectations.
  • Travel ConsultantFull Time

    Hammock Tours

    Apr 2014 - Jul 2014 -3 months

    Egypt , Cairo

    • Job Details:- Offering Traveling Packages for Honeymoon trips in different locations : (Far east – Europe – East Africa – North America and Latin America) - Creating the suitable mixture of flights and accommodation to get to the requested destination. - Following up with the ongoing clients and travelers throughout their trip and until their trip completion.
  • Travel SpecialistFull Time

    Expedia.ca

    Jul 2010 - Dec 2013 -3 yrs, 5 months

    Egypt , Cairo

    • Job Details:• July 2010 – July 2013 : Travel Consultant in Expedia.ca Job Role : Support Services - Taking care of Customers’ needs in Changing a Hotel reservation, Car Rental Using our most updated tools for Expedia.ca. - Exchanging and Canceling Airlines Tickets for the various airlines using the (SABRE – RED Airlines Fare and Ticketing). - Contacting and Dealing with Vendors (Hotels, Airlines, .. etc), communicating and confirming with them the availability of doing modifications and taking instructions from them as far as we need. - Answering any questions for Customers calling from all over the World. --------- • July 2013 – December 2013 : Tier II (Escalation office support) in Expedia.ca - Offering Support and Assistance to the customer service agents when needed. - Handling customers’ complaints and escalation when requested to be transferred to a supervisor. (Acting as Supervisor).
  • Education

    • BSc in Business Administration

      Cairo University (CU)

      Jan 2003 - Jan 2011 - 8 yr

    • High School - Thanaweya Amma

      atef barakat language school

      Jan 2003 

    Achievements

    Successfully opened Al-Wakra Bypass Road, Handed over and helped finalizing Logistical and Administrative works of the project. (2015 - 2019) I have achievements as Corporate Travel Consultant at Hammock Tours (2014 - present) I have achievements as Travel Consultant at Hammock Tours (2014 - 2014) I have achievements as Travel Specialist at Expedia.ca (2010 - 2013) I have achievements as Sales at The BookSpot (2009 - 2009)

    Skills

    • Negotiation
    • Adobe Photoshop
    • Travel Specialist
    • Sabre Red Selling Platform
    • Sales
    • Microsoft Excel
    • Microsoft Word
    • Amadeus Selling Platform
    • Airport Services
    • Marketing
    View More

    Languages

    • English

      Fluent
    • German

      Advanced

    Training & Certifications

    • Amadeus Advanced diploma

      Amadeus Fans Egypt·2013
    • Amadeus Basic Diploma

      Amadeus Fans Egypt·2013
    • Marketing

      Cairo University·2010
    • Travel Industry Council of Ontario. (TICO)

      Teleperformance Egypt·2010
    Share this Profile