Joseph Charles A

operations lead

• Job Details:overseeing enterprise customer accounts, providing daily updates and maintaining smooth cloud operations across platforms like office 365, aws and azure. scheduling live demonstrations and training for customer proof of concept (poc) on jamcracker platform, while overseeing lifecycle management for cloud services. developing and implementing automation scripts employing ansible for coherent infrastructure management on aws and azure and handled incident and request management, guaranteeing prompt service resolution. aiding with platform configuration, rendering product training to clients and internal teams and developing comprehensive documentation to optimize workflow and platform adoption. spearheading daily status meetings with teams and clients, generating performance reports, prioritizing support cases and maintaining internal mailboxes in microsoft exchange to assure operational competency. performing sanity/testing on our platform and finding workaround to provide quick fixes.

Software Recruiter

• Job Details:searched and reviewed resumes from online job platforms using boolean searches, candidate referrals and recruitment agencies to discover top talent. orchestrated both phone and face-to-face interviews to assess candidate's technical abilities and cultural alignment. coordinated candidate feedback sessions to improve recruitment strategies and stimulate additional referrals. organized and preserved confidential recruitment files and reports, supporting coherent communication with hiring managers. liaised with teams to identify and schedule training and development initiatives. administered internal mailboxes in microsoft exchange, managing account creation, deactivation and backups to streamline workflow.

senior application support engineer