Joseph Eskander
Customer Service Representative : ORANGE
Imbaba, Giza, EgyptWork Experience
Quality Assurance Executive : CAPITER COMPANY (MAY 2021 - JUNE 2022)Full Time
- Job Details:-Record, listen, and evaluate technical calls for customer service skills, technical skills, and policy. -Provide timely and constructive feedback to Support Professionals. -Serve as the source of information and data for all areas and employees within the team. -Provide feedback and insights to stakeholders to ensure continuous improvement in process. -Track and report the results of coaching scores. Consistently monitor accuracy of monitoring forms. Conduct refresher sessions/training classes.
Customer Service Representative : ORANGEFull Time
Jan 2020 - Dec 2021 -1 yr, 11 months
Egypt , Cairo
- Job Details:- Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction. - Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints. - Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems. -Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. -Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems
Customer Service Representative : ORANGEFull Time
Jan 2020 - Dec 2021 -1 yr, 11 months
Egypt , Cairo
- Job Details:- Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction. - Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints. - Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems. -Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. -Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems
Education
Bachelor's Degree in Economic and political science
Culture and Science Academy, 6th October CityJan 2023
Skills
Languages
English
Advanced