Joseph Gamal Ibrahim

Customer Success ManagerFull Time

• Job Details:Acted as customer’s trusted advisor to assist them in realizing their cloud strategy and enable them to maximize their value with VMware products. led upsell efforts by identifying additional use cases and positioning new solution offerings to clients all while driving organic growth and expansion within my assigned accounts. Proactively drived customer interactions resulting in a higher rate of product consumption. Conducted periodic touchpoints to measure customer satisfaction and value realization of the product.

Customer Success SpecialistFull Time

• Job Details:Assisted customers with onboarding and product setup to foster successful adoption and usage. Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Proactively reviewed customer consumption and billing to help customers optimize their investment. Established and managing strong relationships with key customers and Account Teams.

Technical Support EngineerFull Time

• Job Details:Handling Incidents tickets for customers Troubleshooting LAN ,WLAN, WAN and security issues Working on various solutions ( Cisco Voice ,Microsoft Lync and Zscaler )