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Joseph Ezzy Sems Aziz

Operations Manager at EGS

Heliopolis, Cairo, Egypt

Work Experience

  • Operations ManagerFull Time

    EGS

    Mar 2021 - Present -4 yrs, 3 months

    Egypt , Cairo

    • Job Details:Oversee employees and ensure Tasks and projects achievement. - maintain sustainable growth for company sales and marketing strategies outcomes. - Asses budgets and creates financial reports for stakeholders review. - improve the employer branding process and create business action plans. - finalize agreements and communicate with market suppliers and potential leads. - represent the company in legal Authorizations and partnerships.
  • sales managerFull Time

    Egyptgamestore

    Jan 2021 - Jan 2022 -1 yr

    Egypt , Cairo

    • Job Details:- Lead and improve sales team members performance - Create Sales planes for short and long annual terms (monthly and quarterly) - Exbanding Customer base extistence and strong presence for the compnay brand. - Negotiating and closing huge team memebr potential leads. - Negotiating and contracting with new Suppliers. - Coaching and evaluation for sales team performance. - Creating new sales opportunites with sustainable cosistent client (business or enduser) - Motivating the team and drawing competitive and creative sales bonus plans among the members. -Recruiting any needed calibers for our brand expansion and leading the hiring process with CEO's insights -Analyze data and provide clear forcasting for the company sales expectations.
  • Product ManagerFull Time

    Hualai Culture inistitute

    Jan 2019 - Feb 2020 -1 yr, 1 month

    China , Shanghai

    • Job Details:- Perform presentations and introductory classes. - Present company achievements to newcomers' parents. - Lead performance meetings with teachers, teacher assistants and board members . - Provide informative insights about employer teaching techniques and content syllabus to potential clients.
  • Customer Support AdvisorFull Time

    Careem

    Aug 2016 - Dec 2018 -2 yrs, 4 months

    Egypt

    • Job Details:- Responding to VIP customers' complaints and inquiries via zendesk tickets or through callbacks. - Conduct huddle meetings with campagne members. - Deliver product services through different communication channels. - Monitor CRM outlines and track CSAT numbers.
  • Education

    • Bachelor of Engineering in Petroleum Engineering

      suez

      Jan 2011 - Jan 2016 - 5 yr

    Achievements

    -Business Development Foundations, PMI (May-2022) -Business Analysis Foundations, PMI (Apr-2022) -120-Hour TESOL Certificate Course (Sep-2020) - Google digital marketing fundamentals 40h (Jul-2019) -One million Arab coder data analyst Program (Apr-2018).

    Skills

    • Ecommerce
    • Business Development
    • Sales
    • Sales Field
    • Logistics
    • Retail Sales
    • Purchasing Management
    • Business English
    • Client Relationship Management
    • Trade
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • German

      Beginner
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